Specialist Email Administration

The role involves managing the daily administration, support, security, and governance of the Microsoft 365 environment. This includes overseeing user lifecycle activities such as onboarding, modifications, and offboarding, managing licensing, backups, reporting, and compliance tasks. The position requires providing advanced administration across Microsoft 365 services while ensuring service availability, security, and operational efficiency within the organization.

Key Responsibilities

- Manage user onboarding, modifications, and offboarding processes, including account creation, deletion, disabling, and conducting access reviews.
- Administer and monitor Microsoft 365 licenses to ensure optimal utilization and maintain accurate license inventory records.
- Provide high-level administration and support for Microsoft Entra ID (Identity), Exchange Online, Microsoft Teams, Microsoft Purview, Microsoft 365 Security, Power Platform, and SharePoint Online, including site permissions and access management.
- Support user authentication processes such as password resets, MFA enrollment, and identity-related troubleshooting.
- Manage mailboxes, shared mailboxes, distribution groups, mailbox permissions, and troubleshoot email flow issues.
- Assist with Microsoft Teams administration, including policy enforcement, user management, and collaboration support.
- Conduct eDiscovery and Content Search activities using Microsoft Purview.
- Download and archive mailbox data (PST files) for departed users following approved requests and retention policies.
- Maintain detailed records of user onboarding/offboarding, license allocation, PST exports, and compliance activities using Excel.
- Generate periodic reports covering users, licenses, security, mailbox usage, and administrative activities.
- Monitor Microsoft 365 service health, security alerts, and audit logs, escalating issues as necessary.
- Support the implementation and maintenance of security controls, governance frameworks, and compliance requirements.
- Develop and maintain PowerShell scripts to automate routine administrative and reporting tasks.
- Prepare technical documentation, operational procedures, and management reports.
- Coordinate with internal teams, vendors, and Microsoft support to resolve issues efficiently.
- Manage resource additions and deletions as required.

Required Qualifications

- Hands-on experience with Microsoft 365 Administration, including Exchange Online, Microsoft Teams, Entra ID, Microsoft Purview, and Microsoft 365 Security.
- Basic to intermediate knowledge of SharePoint Online administration.
- Experience managing Microsoft 365 plans, users, and licenses.
- Familiarity with eDiscovery, Content Search, and PST export processes.
- Strong skills in reporting, documentation, and maintaining records in Excel.
- Proficiency in PowerShell scripting and automation.
- Excellent troubleshooting, communication, and organizational abilities.
- Bachelor’s Degree in IT, Computer Science, or a related discipline.
- Minimum of 2 years of Microsoft 365 Administration experience in a large enterprise environment. Microsoft certifications are considered an advantage.

This position is based within the IT Department of Descon Engineering Limited – Corporate division.