Specialist HLR & VAS Operations

Grade: L1
Location: Islamabad
Company: JazzWorld

Join JazzWorld as a Specialist in HLR & VAS Operations and play a vital role in maintaining the core platforms that keep millions of subscribers connected. You will work hands-on with critical telecom systems such as HLR/HSS, SMSC, Smart Care/CEM, and other Value-Added Services. This role offers exposure to live telecom operations, including troubleshooting, configuration management, automation, and data-driven network operations. You will also develop expertise in advanced technologies like 4G/5G Core, IMS, cloud-native environments, and AI-enabled network tools, contributing to the future of digital connectivity.

Key Responsibilities
- Operate, monitor, and maintain HLR, HSS, SMSC, Smart Care/CEM, and VAS platforms to ensure stable network performance.
- Troubleshoot incidents, faults, and customer complaints, escalating complex issues to senior engineers or vendors as needed.
- Monitor alarms, KPIs, performance, and capacity to proactively identify and resolve potential issues.
- Support configuration changes, patches, upgrades, and new feature rollouts, including thorough testing and rollback procedures.
- Participate in Root Cause Analysis and implement corrective actions to prevent recurring incidents.
- Maintain accurate configurations, SOPs, runbooks, and operational documentation to ensure process consistency.
- Automate repetitive operational tasks such as health checks, log collection, and reporting using scripting languages like Python, Shell, Perl, or JavaScript.
- Utilize SQL/Oracle to extract and analyze operational data, supporting dashboards and reports through Power BI or Tableau.
- Identify opportunities to simplify and digitalize manual operational processes for increased efficiency.
- Collaborate closely with Network Planning, IT, Product, Customer Support, and vendor teams to resolve issues and deliver seamless services.
- Gain exposure to AI/ML-based anomaly detection, predictive analytics, virtualization, and cloud-native technologies within 4G/5G Core and IMS environments.

Required Qualifications
- Hands-on experience in HLR & VAS Operations, particularly with SMSC, anti-spam systems, firewalls, and HLR/HSS platforms.
- Experience working with telecom vendors such as Huawei, ZTE, or Nokia.
- Strong understanding of GSM, HLR/HSS, messaging call flows, IP protocols, and signaling.
- Proven skills in configuration, monitoring, and troubleshooting within telecom core and VAS environments.
- Practical knowledge of automation scripting using Python, Perl, Shell, or JavaScript.
- Working knowledge of SQL/Oracle databases and familiarity with Power BI or Tableau for data visualization.
- Basic understanding of AI/ML concepts, especially related to anomaly detection and predictive analytics in network operations.
- Awareness of cloud platforms, virtualization, and modern network technologies.
- Excellent communication skills, effective collaboration, and a results-driven mindset.
- Ability to engage in technical discussions with maturity and a balanced, team-oriented approach.

Preferred Qualifications and Benefits
JazzWorld is committed to building Pakistan’s next-generation digital services platform, offering a unique opportunity to work on products and solutions that impact millions nationwide. The company combines connectivity, transactions, and identity capabilities to empower innovation at scale.

As a certified Top Employer, JazzWorld fosters an inclusive environment where diverse talent thrives and performs at their best. Employees are encouraged to build, create, influence, and continuously innovate.

Join JazzWorld to be part of a forward-thinking team shaping the future of telecom and digital services.

Application Deadline: 5th October 2026