Sr Associate Technical Client Support

The Senior Associate Technical Client Support role is based in Islamabad and is part of the Customer Success & Support Group. This position focuses on providing high-quality technical support for a globally recognized business intelligence tool used across multiple regions including the US, Pakistan, India, and the Philippines. The role involves resolving complex client issues efficiently and professionally, ensuring customer satisfaction while supporting the company’s growth. It offers an opportunity to deepen technical expertise, work with a leading financial information and technology organization, and contribute to a results-driven, meritocratic environment that rewards outstanding performance.

Key Responsibilities:
- Deliver high-quality technical application support independently, resolving client issues with long-term solutions and acting as a point of contact for complex problems. Serve as a resource and mentor for junior team members.
- Assist and train non-technical client support teams and other departments as needed. Participate actively in the onboarding process for new hires.
- Contribute to internal projects and process improvements by providing feedback and generating ideas focused on LEAN methodologies and automation.
- Train new employees on products, tools, and processes, providing constructive feedback to management to enhance training and onboarding effectiveness.
- Maintain an advanced understanding of supported products, including functionality, customer requirements, and usage patterns. Monitor and manage open and closed technical bugs effectively.

Required Qualifications:
- Strong technical skills with a solid understanding of Windows platforms, internal systems, CRM tools, and familiarity with various logging systems.
- Ability to influence client satisfaction by resolving complex technical challenges and making impactful technical decisions.
- Proven experience in customer-facing technical roles, preferably with 2 to 4 years supporting MI or CIQ products.
- Excellent written and verbal communication skills in English, capable of explaining technical concepts clearly to non-technical audiences.
- Proficiency in Microsoft Office applications such as Word, Excel, and PowerPoint.
- Experience in running network captures and analyzing product error logs.
- Organized with the ability to collect, analyze, and summarize data to prepare clear technical documentation and reports.

Preferred Qualifications and Benefits:
- Exposure to global financial industry environments and a desire to grow within a leading organization known for its financial intelligence solutions.
- Opportunity to work in a meritocratic culture that values accountability and rewards exceptional performance with career growth.
- Comprehensive benefits including health and wellness coverage, generous time off, continuous learning resources, retirement planning, financial wellness programs, and family-friendly perks.
- Access to a diverse and inclusive workplace committed to equity and innovation, with a global team driven by curiosity and a shared mission to advance essential intelligence.

S&P Global Market Intelligence integrates financial and industry data, research, and news into tools that empower investment professionals, government agencies, corporations, and universities to make informed decisions with confidence. The company values integrity, discovery, and partnership, fostering a collaborative environment where employees can thrive and contribute to meaningful insights that impact the global economy.

S&P Global is an equal opportunity employer committed to diversity and inclusion, ensuring fair hiring practices and providing accommodations as needed throughout the recruitment process. Candidates are encouraged to apply electronically, and the company maintains vigilance against recruitment fraud to protect applicants.

This role offers a unique chance to join a respected global leader in financial intelligence, develop technical expertise, and contribute to a dynamic team dedicated to delivering exceptional client support and innovative solutions.