Sr. E-Commerce Back Executives

GEN-O2 is a dynamic digital branding and development company with teams located in Irvine and Pakistan, serving clients worldwide. The company offers a wide range of services including branding, social media marketing, mobile app development, web design, and web development. GEN-O2 is committed to delivering reliable, time-sensitive solutions and helps clients develop effective business strategies by leveraging innovative technologies. The team is passionate about exceeding expectations and pushing beyond the limits of traditional agencies.

The Sr. E-Commerce Back Executive will work remotely on a full-time basis, managing and optimizing back-office operations for various e-commerce platforms. This role involves overseeing account performance on online marketplaces, maintaining accurate product listings, monitoring order flows, and coordinating with internal teams to resolve operational issues. The executive will ensure that orders are processed accurately and on time, contributing to a seamless customer experience.

In addition to daily operational tasks, the role requires analyzing sales data and tracking key performance indicators to identify trends and opportunities for improvement. The Sr. E-Commerce Back Executive will collaborate closely with sales and marketing teams, support account management activities, and contribute to strategic planning aimed at driving e-commerce growth and enhancing customer satisfaction.

Key Responsibilities

- Manage and optimize back-office operations for e-commerce platforms, ensuring smooth order processing and accurate product listings.
- Monitor account performance on online marketplaces and maintain strong relationships with platform representatives.
- Analyze sales data and key performance metrics to identify trends and recommend actionable improvements.
- Coordinate with cross-functional teams including sales, marketing, and account management to resolve issues and support business objectives.
- Support revenue growth initiatives by optimizing product positioning and contributing to sales strategies.
- Oversee team workflows, delegate tasks, and ensure operational efficiency in a remote work environment.

Required Qualifications

- Strong analytical skills with the ability to interpret e-commerce data, track KPIs, and identify growth opportunities.
- Proven experience in account management, specifically handling marketplace accounts and maintaining product listings.
- Sales and sales management capabilities to support revenue optimization and product strategy.
- Team management skills to coordinate with multiple departments and ensure smooth operational processes.
- Proficiency with e-commerce platforms such as Amazon, Shopify, or similar, along with order management systems and basic Excel or reporting tools.
- Excellent communication skills, high attention to detail, and the ability to work independently in a fast-paced, remote setting.
- Prior experience in digital agencies, online retail, or e-commerce operations is preferred.
- Bachelor’s degree in business, marketing, management, or a related field, or equivalent practical experience.

Preferred Qualifications and Benefits

Experience working in digital agencies or online retail environments is highly valued, as it provides a strong foundation for understanding the complexities of e-commerce operations. The role offers the flexibility of remote work, enabling candidates to contribute from any location while collaborating with a global team. GEN-O2 fosters a culture of innovation and continuous improvement, encouraging employees to push boundaries and deliver exceptional results.

This position is ideal for a proactive professional who thrives in a dynamic environment and is eager to contribute to the growth and success of a forward-thinking digital agency.