Sr. Manager Relationship Sales

Join a global leader in express delivery and become part of a company that has connected people across more than 220 countries and territories since 1969. As a Certified International Specialist with DHL Express Pakistan, you will play a crucial role in enhancing customer experiences and driving business growth. This position offers the chance to lead a high-performing sales organization focused on delivering quality service and sustainable revenue growth, while making a meaningful impact on customers’ lives worldwide.

Key Responsibilities

Lead the Relationship Sales business for DHL Express Pakistan, ensuring sustainable revenue growth, customer retention, portfolio expansion, and increased market share. Develop and implement the national Relationship Sales strategy to achieve country-specific revenue, shipment, and profitability targets. Manage and mentor Area Sales Managers and their teams, driving effective execution of customer acquisition, retention, and penetration strategies across designated territories and customer segments.

Establish and nurture strong relationships with CEOs, business owners, Managing Directors, and senior decision-makers within key customer organizations. Drive the acquisition of high-value customers and competitor accounts through structured sales management and targeted business development initiatives. Identify opportunities to enhance customer penetration, share-of-wallet, and long-term value within the existing customer portfolio.

Monitor market trends, competitor activities, and customer behavior to uncover growth opportunities and proactively mitigate business risks. Ensure disciplined execution of DHL’s Global Sales Process, including pipeline management, forecasting, opportunity management, and sales planning. Enhance sales productivity and performance through data-driven decision-making, territory optimization, and focused commercial execution.

Collaborate closely with Customer Service, Operations, Finance, and other support functions to deliver an exceptional customer experience. Maintain strong commercial governance via regular business reviews, forecast accuracy, sales reporting, and performance management. Foster a culture of accountability, customer focus, and commercial excellence throughout the Relationship Sales organization.

Required Qualifications

Bachelor’s degree is required, with an MBA or equivalent postgraduate qualification preferred. Candidates must have over 10 years of B2B sales and commercial leadership experience in logistics, transportation, supply chain, technology, FMCG, banking, or other solution-based industries. A minimum of 5 years’ experience leading large sales teams across multiple management layers is essential.

Proven success in driving revenue growth through customer acquisition, retention, and portfolio expansion is required. Demonstrated ability to engage and influence senior executives such as CEOs, business owners, and other key decision-makers in medium to large organizations is critical. Strong leadership skills with experience coaching and developing high-performing commercial teams are necessary.

Candidates should possess solid commercial and financial acumen, including managing sales performance, forecasts, and business plans. Excellent communication, negotiation, and stakeholder management abilities are essential. Strong analytical and problem-solving skills with a data-driven approach to decision-making are required. The ability to lead teams and deliver results in a fast-paced, target-driven commercial environment is a must.

Preferred Qualifications and Benefits

This role offers the opportunity to lead one of the largest sales organizations within DHL Express Pakistan. Candidates will benefit from strong career support within an international and diverse environment. The workplace culture is positive and supportive, fostering collaboration among colleagues.

Continuous learning and leadership development programs are available to support professional growth. Additionally, access to a comprehensive benefits package is provided to support well-being and career advancement.

This position is ideal for a dynamic sales leader eager to make a significant impact within a globally recognized company committed to connecting people and improving lives.