Sr SaaS Operations Engineer

Ascertia is a global leader in digital trust solutions, serving enterprises, governments, and trust service providers. Their offerings enable secure digital business processes by ensuring verified identities and trustworthy transactions through digital signatures and PKI products. Founded in 2001, Ascertia supports trust across people, devices, data, and documents with a strong international presence, a broad customer base, and over 100 expert partners worldwide. Experiencing significant revenue growth, the company is expanding its team of more than 190 employees and is seeking a Senior SaaS Operations Engineer. This full-time, permanent role provides an excellent opportunity to work alongside skilled professionals and contribute to the company’s ongoing global success.

Key Responsibilities

Maintain, upgrade, and monitor Ascertia’s SaaS services and operational systems to ensure optimal availability and performance. Support Sales and Support teams by enabling platforms for effective Proof of Concepts (POCs) and smooth customer onboarding. Collaborate closely with Product Development, Support (L1/L2), Sales, and Customer Success teams to address customer and partner requirements.

Act as a Level 3 technical expert on Ascertia’s technology or achieve this expertise promptly. Manage inbound requests from support and other teams, prioritizing and categorizing issues for timely resolution during shifts. Develop and maintain a comprehensive technical SaaS knowledge base and documentation for all platforms.

Provide internal service status updates and detailed reports on product bugs, enhancements, and service delivery to stakeholders, including Senior Management. Work alongside Product Development to test and plan new product releases following a DevOps methodology. Coordinate complex customer deployments and issue resolution with Customer Success to ensure successful outcomes.

Plan and manage system upgrades and changes, adhering to change control processes and communicating effectively with stakeholders. Ensure systems are configured with a focus on security, performance, resiliency, and high availability. Manage communications regarding planned service interruptions in line with operational SLAs.

Identify and implement process and operational improvements in collaboration with the product team. Maintain accurate partner and customer information within Salesforce. Monitor SaaS operations using tools such as Site24x7, Status IQ, Azure App Insights, and cloud database metrics. Provide feedback to product teams to simplify SaaS operations and support scalable deployments.

Maintain documentation in Jira and other systems, ensuring good data management and centralized storage of policies and procedures. Work flexibly on a 24/7 rotating shift schedule, including out-of-hours shifts as required.

Required Qualifications

Strong technical expertise in installing, configuring, and managing both Windows and Linux operating systems. Experience with cloud platforms, particularly Microsoft Azure and AWS. Proficiency with databases such as MS SQL Server, Oracle, MySQL, or PostgreSQL.

Hands-on experience deploying and testing Java and/or .Net applications. Knowledge of API testing tools like Postman. Experience managing web servers including MS IIS, Apache, and Apache Tomcat. Excellent analytical and problem-solving skills for diagnosing complex technical issues.

Familiarity with cryptography, PKI, digital signatures, and related technologies is highly advantageous. Demonstrated skills working within Microsoft Azure environments. Working knowledge of container technologies such as Docker and orchestration tools like Kubernetes, including Azure Kubernetes Service.

Ability to follow runbooks for container health checks, pod restarts, and log analysis. Strong self-discipline and time management skills to handle multiple concurrent tasks effectively.

Preferred Qualifications and Benefits

Knowledge of Ascertia’s core products, ADSS Server and SigningHub, along with an understanding of PKI, EU eIDAS Regulation, and GDPR, is desirable. The company offers a competitive remuneration package including provident fund, medical insurance, allowances, bi-annual bonuses, increments, paid time off, maternity/paternity leave, and night shift and public holiday allowances.

Additional benefits include complimentary meals, company-sponsored annual excursions, and participation in cricket, gaming, and dart clubs. This role offers a challenging and rewarding opportunity for professional growth within a supportive and innovative environment.