Sr. Tech Support (SDK & API) Executive

Tech Ventures

جولائی ۱۲, ۲۰۲۵ شائع ہوئی 39 نے دیکھا Report Job

PKR. 200,000 - 200,000/Month

We are looking for a highly skilled Technical Support Specialist to join our team in a fully remote role. This position offers competitive compensation paid in US Dollars and requires a dedicated professional with extensive experience in SaaS B2B technical support. The successful candidate will be instrumental in ensuring customer success by delivering expert technical assistance, developing scalable support processes, and maintaining strong client relationships. This role demands a proactive approach to problem-solving and collaboration across multiple departments to enhance both product and service quality.

Key Responsibilities
Deliver comprehensive technical support to enterprise clients throughout the entire customer lifecycle, including pre-sale consultation, post-sale integration, and ongoing aftercare. Design, develop, and automate scalable customer success processes to improve onboarding efficiency and maintain high support standards. Actively gather and respond to client feedback to sustain elevated Net Promoter Scores (NPS) and enhance overall customer satisfaction. Acquire in-depth knowledge of the company’s platform to provide expert-level support and identify opportunities for product improvement. Collaborate closely with product development, sales, and marketing teams to integrate client insights into product enhancements and service offerings. Lead and mentor a team of technical support specialists, ensuring consistent delivery of exceptional service. Manage technical tasks such as system configurations, database queries, and manipulation of JSON data to resolve client issues efficiently.

Required Qualifications
Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field. A minimum of 5 years’ experience in technical support within SaaS B2B environments. Proven success in establishing customer success processes and maintaining high NPS scores. Strong technical proficiency with SDK/API integration and JSON data handling; experience with MongoDB is preferred. Familiarity with customer support and automation platforms such as Freshdesk and HubSpot. Excellent communication and interpersonal skills in both Arabic and English. Ability to work independently in a fast-paced environment with minimal supervision. Flexibility to respond promptly to client inquiries, including during irregular hours.

Preferred Qualifications and Benefits
Experience leading technical support teams and driving continuous improvement initiatives is highly desirable. This role offers the opportunity to work remotely with a competitive monthly salary ranging from Rs200,000 to Rs350,000. The position provides a dynamic environment that bridges technical expertise and customer success, allowing direct contribution to product development and client satisfaction.

This is a full-time remote position. Applicants should be prepared to provide their current and expected monthly compensation in USD equivalent. Fluency in English is mandatory. The application deadline is July 25, 2025. We encourage qualified candidates who meet these criteria to apply and join a forward-thinking company committed to excellence in technical support and customer success.