Personal Assistant & E-Commerce Coordinator

The Personal Assistant & E-Commerce Coordinator at SSG plays a vital role in supporting daily business operations through efficient administrative assistance and e-commerce management. This role requires a proactive and detail-oriented individual who manages order processing and customer service tasks while coordinating social media activities to enhance the companys online presence. Collaboration with diverse stakeholders and maintaining smooth communication channels are essential to ensure operational excellence. The position demands strong organizational skills and a high level of technical literacy in e-commerce platforms such as Shopify and WooCommerce, combined with advanced spreadsheet management abilities. This position is ideal for someone with at least one year of professional experience, comfortable navigating e-commerce operations and providing professional personal assistance. The candidate must exhibit excellent verbal and written communication skills in English, with a preference for additional Mandarin language ability. The role does not involve team management responsibilities but requires readiness to support international travel needs occasionally. The Personal Assistant & E-Commerce Coordinator works closely with management to streamline tasks and support business growth through efficient online and offline coordination.
Responsibilities

Manage order processing efficiently using e-commerce platforms like Shopify and WooCommerce to ensure timely and accurate fulfillment.
Provide comprehensive customer service support by addressing inquiries, resolving issues, and maintaining a positive customer experience.
Coordinate social media activities, schedule posts, and assist in content management to promote products and engage with the audience.
Perform administrative tasks, such as calendar management, correspondence handling, and document preparation with high organizational accuracy.
Maintain and update detailed records using advanced spreadsheet techniques in Excel or Google Sheets to support business tracking and reporting.
Communicate professionally with internal teams and external partners using clear, concise, and polite language with strong business etiquette.
Proactively identify and resolve operational challenges to support smooth e-commerce and administrative functions.
Support logistics related to international travel arrangements when required, ensuring all logistics align with business objectives.
Assist in coordinating cross-functional activities to support ongoing projects and company initiatives.
Continuously improve existing operational processes by suggesting and implementing practical solutions.