Customer Service Representative

Stown is seeking a dedicated Customer Service Representative with at least three years of experience to join our team. The ideal candidate thrives in a fast-paced environment and has a passion for delivering outstanding service to customers. This role involves engaging directly with customers to address inquiries, resolve issues, and provide detailed information about products and services. You will also be responsible for assisting customers throughout their journey to ensure a positive experience and fostering long-term customer relationships. The position includes managing a small team of one person, making leadership and team coordination essential aspects of the role. As a Customer Service Representative at Stown, you will utilize your communication and problem-solving skills to effectively understand customer needs and deliver solutions promptly. You should be confident in handling customer concerns and possess the ability to upsell and cross-sell where appropriate, helping to grow the company's customer base. The role demands a proactive approach, attention to detail, and the ability to maintain a friendly and professional demeanor under pressure. Strong organizational skills and the capacity to provide guidance to your team member will contribute directly to achieving overall customer satisfaction goals.
Responsibilities

Respond promptly and professionally to customer inquiries through various communication channels.
Identify customer needs and provide appropriate product or service information.
Resolve customer complaints efficiently by investigating issues and offering solutions.
Maintain accurate records of customer interactions and transactions.
Assist customers with order placement, returns, and exchanges as required.
Promote products and services through effective upselling and cross-selling techniques.
Monitor customer feedback and report recurring problems to management for continuous improvement.
Train, support, and supervise a team member to ensure service quality and team productivity.
Collaborate with other departments to address customer issues and improve overall service delivery.
Stay updated on product knowledge, company policies, and industry trends to aid customers effectively.