Stream Head Prepaid Segments

Join JazzWorld as the Stream Head for Prepaid Segments and play a pivotal role in shaping the future of prepaid growth. This position is based in Islamabad and offers the opportunity to leverage customer intelligence, AI, and hyper-personalization to create smarter customer experiences that drive measurable commercial results. You will lead strategic initiatives that enhance customer segmentation, improve monetization, and foster data-driven decision-making across multiple teams.

Key Responsibilities

Customer Segmentation & Personalization: Take full ownership of prepaid customer segmentation, micro-segmentation, and hyper-personalization strategies. Focus on customer value, lifecycle stages, behavior patterns, and individual needs to tailor impactful marketing and engagement approaches.

Advanced Analytics & AI: Lead the development and execution of AI-driven use cases such as propensity modeling, churn prediction, uplift analysis, predictive segmentation, Next-Best-Action recommendations, and willingness-to-pay assessments. Collaborate closely with Data Science and Analytics teams to translate insights into actionable strategies.

Growth & Monetization: Identify and implement opportunities to enhance Average Revenue Per User (ARPU), customer retention, cross-selling, upselling, engagement, and overall prepaid base health through targeted, data-driven interventions.

Customer Intelligence: Convert GSM and digital engagement data into meaningful customer insights. Use these insights to design and execute targeted strategies that improve customer experience and business outcomes.

Experimentation & Measurement: Establish key performance indicators (KPIs), conduct A/B testing, perform cohort analysis, and measure the commercial impact of initiatives to ensure continuous improvement and accountability.

Cross-Functional Leadership: Drive collaboration across Customer Value Management (CVM), GSM, Commercial, Product, Digital, Data teams, and external partners to deliver high-impact prepaid segment initiatives.

Team Leadership: Manage and develop a small, focused team, enhancing their skills in segmentation, personalization, analytics, and customer intelligence to build a high-performing unit.

Required Qualifications

- 8 to 10 years of experience in Customer Analytics, CVM, Segmentation, Growth Strategy, Digital Products, or Commercial Analytics.
- Strong knowledge of GSM revenue analytics, ARPU, churn management, subscriber lifecycle, and prepaid base management.
- Practical experience with AI and advanced analytics techniques including propensity modeling, churn prediction, uplift modeling, predictive segmentation, and Next-Best-Action frameworks.
- Proven track record of leading end-to-end analytics or AI projects involving Data Science, Technology, Product teams, or external partners.
- Expertise in customer segmentation, personalization, experimentation, cohort analysis, and customer intelligence.
- Familiarity with analytics and visualization tools such as Power BI, Tableau, Looker, Mixpanel, Firebase, or Google Analytics.
- Excellent commercial acumen, strategic thinking, stakeholder management, problem-solving, and business storytelling abilities.
- Bachelor’s or Master’s degree in Business, Analytics, Computer Science, Economics, Engineering, or a related field.

Preferred Qualifications and Benefits

Experience in Telecom, Fintech, Digital Ecosystems, or Consumer Technology sectors will be highly valued.

At JazzWorld, you will contribute to building Pakistan’s next-generation digital services platform. This role offers the chance to create innovative products and solutions that address real national challenges at scale. Leveraging Jazz’s extensive telco reach and shared capabilities across connectivity, transactions, and identity, you will help transform ambitious ideas into category-leading businesses.

JazzWorld fosters a culture of continuous learning, innovation, and growth. As a certified Top Employer, the company is committed to maintaining global workplace standards and an inclusive environment where diverse talent can thrive and excel.

If you are passionate about driving prepaid growth through data and AI, and leading high-impact teams in a dynamic environment, this is the opportunity to make a significant difference.

Applications are invited until 05 October 2026.