Student Operations Associate

Edversity, a leading technology education company based in Islamabad, is seeking a highly organized and proactive Student Operations Associate to join their on-site team. This full-time role involves managing the entire student journey post-enrollment, ensuring smooth onboarding, effective cohort communication, instructor coordination, attendance tracking, feedback collection, LMS management, and installment follow-ups. The ideal candidate will be detail-oriented, disciplined, and capable of handling multiple responsibilities to support students and instructors in delivering a seamless learning experience.

Key Responsibilities

Student Onboarding:
Manage student handovers from the Sales team by verifying enrollment, payment status, and batch allocation. Add students to WhatsApp groups and learning platforms, providing schedules, portal access, and guidelines to ensure full onboarding before the first class.

Cohort Management:
Maintain updated cohort sheets and track attendance for every live session. Send reminders for classes, assignments, and announcements. Follow up with absent or inactive students and escalate concerns regarding at-risk students to the Student Operations Manager.

Instructor Coordination:
Confirm instructor availability and communicate class links, schedules, and student updates. Collect teaching materials such as slides and assignments from instructors. Monitor instructor punctuality and session delivery, escalating any issues as necessary.

LMS and Portal Management:
Maintain accurate student portal records and organized cohort folders. Upload recordings, slides, and assignments promptly. Address and resolve basic portal and access issues to ensure uninterrupted learning.

Installment Recovery and Payment Tracking:
Keep detailed records of fee payments, installment plans, outstanding balances, and due dates. Send payment reminders and follow up on overdue installments through approved channels. Coordinate with Sales and Finance teams to verify payments and resolve discrepancies. Document payment commitments and follow-ups, escalating prolonged delays or unresponsiveness. Prepare regular reports on outstanding dues, recovered amounts, and overdue accounts.

Feedback and Reporting:
Collect student feedback after each session and identify recurring issues. Maintain daily operations trackers covering attendance, feedback, recordings, and issue logs. Prepare weekly cohort updates and assist in weekly quality reviews.

Required Qualifications

A bachelor’s degree in any relevant discipline is required. Candidates with degrees in BS Psychology, Mass Communication, Public Administration, Business Administration, Education, Social Sciences, or related fields are encouraged to apply. Fresh graduates and early-career professionals are welcome.

Required Skills

Strong communication skills in both English and Urdu are essential. The candidate must demonstrate excellent follow-up, coordination, and attention to detail. Professional handling of WhatsApp groups and student communications is required. Proficiency in Google Sheets, Google Drive, LMS platforms, and other online learning tools is necessary. The ability to manage multiple cohorts simultaneously and work effectively under pressure is important.

Preferred Qualifications

Experience in student support, education operations, customer success, academic coordination, or training programs is preferred. Familiarity with CRM tools, LMS platforms, or student management systems will be an advantage.

This role offers an excellent opportunity to contribute to a dynamic education technology company focused on practical skills development in emerging fields such as Artificial Intelligence, Cybersecurity, Blockchain, Data, and Cloud. The working hours are from 12:00 PM to 9:00 PM, based at Edversity’s office located in Wing 04, NSTP, NUST, H-12, Islamabad.