Assistant - Inside Sales / Production Operations

Style Group of Industries seeks a motivated and organised Assistant for Inside Sales and Production Operations to support coordination between indoor sales efforts and manufacturing workflows. In this role, you serve as a vital link facilitating smooth communication between clients and the production team to ensure timely order processing, accurate inventory management, and seamless delivery. You will handle customer inquiries, process sales orders, and assist in tracking manufacturing schedules, contributing directly to operational efficiency and customer satisfaction. This opportunity is ideal for proactive individuals who enjoy managing data, liaising with multiple teams, and driving processes to successful completion without direct team management responsibilities. The ideal candidate possesses a minimum of three years experience in sales coordination within the manufacturing sector, complemented by strong familiarity with MRP/ERP systems and advanced Microsoft Excel skills including PivotTables and VLOOKUP for data analysis. Knowledge of production planning, inventory control, and capacity monitoring is essential for supporting manufacturing operations effectively. Soft skills such as problem-solving, effective communication, and the ability to prioritise tasks under pressure are crucial for coordinating cross-functional teams within fast-paced environments.
Responsibilities

Respond promptly and professionally to customer calls, emails, and web inquiries, maintaining a friendly and helpful demeanor.
Process sales orders accurately, prepare price quotations or cost estimates, and ensure ledger reconciliations are performed reliably.
Maintain comprehensive and precise customer interaction and order records within the companys CRM or sales system.
Coordinate daily activities between the inside sales team and production floor to align sales goals with manufacturing capacity and schedules.
Monitor ongoing manufacturing orders to verify that completion and delivery deadlines are consistently met.
Assist with inventory management by checking stock levels, updating records, and reporting any shortages or discrepancies to production planners.
Support production planning by providing data-driven insights into material requirements, production scheduling, and capacity utilization.
Utilize MRP/ERP software and advanced Excel techniques to analyse sales and production data to identify trends, potential bottlenecks, and improvement areas.
Collaborate with multiple departments to optimize workflow, prioritize tasks effectively, and support continuous operational improvements.
Communicate regularly with suppliers, production staff, and sales colleagues to ensure alignment of objectives and timely resolution of any operational challenges.
Contribute to problem-solving initiatives by proactively identifying issues and recommending practical solutions to improve production and sales coordination.
Ensure compliance with company policies and procedures related to order processing, inventory control, and customer communication.