Posted Jan 24, 2022
We are looking for a customer service representative for my company.
Requirements:
1. 2+ years of experience as a CSR
2. excellent communication skills, have fluency in speaking, reading and writing American English
3. have a customer-centric attitude is to have good communication skills in English and bachelors degree.
1. Be the first point of contact for the customers
2. Take ownership of customers' issues
3. Assisting the customers over the phone call with their issues
4. Properly documenting cases following the pre-defined SOPs
5. Resolve customers' issues after consulting with the relevant teams
6. Regular follow up on open cases
7. Liaison with other teams to effectively resolve the issues
This is for night and evening shifts with a good salary package.
Job Details
Suave Solutions
Suave Solutions is an Information Technology and Software company, providing e-commerce, bpo, customer support, digital marketing, and web and mobile application development services. Our development team is dedicated to solving the client's needs as per their requirements, transforming their ideas into reality, helping their company to reach its full potential and being your guide to existing and emerging Web and Mobile application technologies.
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