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Call Center Representative - Outbound

Superior Tech Solutions Unverified

Lahore , Pakistan

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Posted Jun 27, 2025 295 views

PKR. 50,000 - 100,000/Month

We are looking for a motivated and enthusiastic Outbound Call Center Representative to join our dynamic team. In this role, you will be responsible for making outbound calls to potential customers, promoting our products/services, and driving sales or leads. 

  • As a Call Center Representative, you will be responsible for delivering exceptional service to our customers by addressing inquiries, troubleshooting issues, and providing solutions in a timely and professional manner.
  • You will be the face of the company, ensuring excellent customer service and building strong relationships with new and existing clients.
  • We are looking for experienced call center agents with exceptional communication skills. This is a night shift job, 7 PM to 4 AM with one hour break.
  • Please do not apply if you are not able to work the night shift.

Key Responsibilities:

  • Engage with customers to promote and sell products/services.
  • Identify customer needs and offer relevant solutions to meet those needs.
  • Maintain accurate records of customer interactions, including inquiries, complaints, or feedback.
  • Meet or exceed individual and team performance goals, including call volume, sales targets, and customer satisfaction.
  • Provide exceptional service by handling customer concerns and resolving issues efficiently.
  • Follow up on previous interactions, ensuring customer satisfaction and closing sales when appropriate.
  • Keep up to date with product knowledge, company policies, and promotional offers to ensure accurate information is provided.
  • Maintain a positive and professional attitude while working with diverse customers.
  • Participate in training sessions to stay updated on product knowledge and company procedures.

Required Skills and Qualifications:

  • High school diploma or equivalent (Associate’s degree or higher preferred).
  • Experience in a US-based call center is a plus, but freshers with excellent spoken English and communication skills are encouraged to apply.
  • Previous experience in outbound calling, telesales, or a customer service role is a plus.
  • Strong verbal and written communication skills.
  • Goal-oriented, with a strong focus on meeting targets and achieving results.
  • Basic computer proficiency; CRM experience is a plus but not required.
  • Positive attitude, self-motivated, and a team player
  • Ability to handle customer inquiries professionally
  • Ability to handle objections and remain resilient under pressure.

Why Join Us?

  • Be part of a fast-growing, innovative company.
  • Supportive and collaborative work environment.
  • Competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • Ongoing training to enhance your skills.
  • We are offering a market-competitive salary and uncapped commissions you can easily earn 50k to 100K every month

Skills

Communication Skills Bookkeeping Management Relationship Management

Job Details

Industry:
Information Technology
Functional Area:
Telemarketing
Total Positions:
10 Posts
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Job Location:
Gulberg 2, Lahore, Pakistan
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Jul 28, 2025
Posting Date:
Jun 27, 2025

Superior Tech Solutions

Information Technology · 1-10 employees - Lahore
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