Supervisor

Khyber Medical University (KMU) ORIC is seeking qualified candidates for contract-based positions under a donor-funded project. The available roles include Call Centre Supervisor and Data Specialist/Dashboard Developer. These positions are designed to support the project’s operational and data management needs, ensuring effective communication and accurate data analysis to meet project goals.

Key Responsibilities

For the Call Centre Supervisor role, the candidate will be responsible for overseeing daily call centre operations, managing a team of call agents, and ensuring high-quality customer service. They will monitor call metrics, provide training and support to staff, and address any issues that arise to maintain smooth functioning. The supervisor will also coordinate with project management to align call centre activities with overall project objectives.

For the Data Specialist/Dashboard Developer position, the individual will manage data collection, cleaning, and analysis processes. They will develop and maintain interactive dashboards to visualize project data, enabling stakeholders to make informed decisions. The role requires close collaboration with various teams to understand data requirements and deliver timely reports. Additionally, the specialist will ensure data integrity and implement best practices for data management.

Required Qualifications

Candidates for both positions should possess a relevant bachelor’s degree. For the Call Centre Supervisor, experience in managing call centre operations or customer service teams is essential. Strong communication and leadership skills are required to effectively guide the team and handle client interactions.

For the Data Specialist/Dashboard Developer, proficiency in data analysis tools, dashboard development software (such as Power BI, Tableau, or similar), and database management is necessary. Candidates should have experience working with large datasets and be capable of translating complex data into user-friendly visual formats.

Preferred Qualifications and Benefits

Preference will be given to candidates with prior experience in donor-funded projects or the healthcare sector. Familiarity with project management software and data visualization best practices will be advantageous. Both positions offer the opportunity to work in a dynamic environment contributing to impactful health initiatives. Contract terms and remuneration will be competitive and commensurate with experience.

Interested applicants are encouraged to apply promptly to be considered for these important roles within Khyber Medical University’s project team.