Support Center Executive

We are seeking a motivated Customer Support Specialist to join our team. The ideal candidate will have a bachelor’s degree from an HEC-recognized institution and 1 to 3 years of experience in customer support, complaint management, contact center operations, or service delivery. This role requires strong analytical and problem-solving abilities, excellent communication skills, and proficiency in MS Excel and data analysis tools. Familiarity with CRM systems and ticketing applications is essential, along with the ability to manage multiple stakeholders and independently handle follow-ups and case closures. A basic understanding of financial transactions and customer account issues is considered an advantage.

Key Responsibilities
- Investigate and resolve customer complaints and service-related issues promptly and effectively.
- Identify root causes of problems, recurring issues, and opportunities for process improvements.
- Analyze customer data and prepare detailed reports using Excel and other relevant tools.
- Coordinate with internal teams to ensure timely resolution and closure of cases.
- Maintain accurate records of complaints and ensure consistent follow-up with customers.
- Contribute to initiatives aimed at enhancing customer experience and improving service delivery.

Required Qualifications
- Bachelor’s degree from an HEC-recognized institution.
- 1 to 3 years of relevant experience in customer support, customer care, complaint management, contact center operations, or service delivery.
- Strong analytical, problem-solving, and root-cause analysis skills.
- Proficiency in MS Excel, reporting tools, and data analysis techniques.
- Familiarity with CRM systems, ticketing applications, and customer support workflows.
- Excellent verbal and written communication skills.
- Ability to coordinate with multiple stakeholders and independently manage follow-ups and case closures.

Preferred Qualifications and Benefits
- Understanding of financial transactions and customer account-related issues is a plus.
- Competitive basic salary starting at PKR 45,000 per month, with additional performance-based incentives.
- Opportunities for learning and career advancement within a professional and collaborative work environment.
- Chance to be part of a dynamic and supportive team.

This is a full-time, in-person position offering a rewarding career path for candidates passionate about customer service and operational excellence.