Support Coordinator

Mushko Printing Solutions pvt limited

Karachi , Pakistan

Apply Now

Posted 8 hours ago Report Job

Mushko Printing Solutions (Pvt.) Ltd. is seeking a motivated and organized Support Coordinator to join our team. The ideal candidate will possess strong technical knowledge of printers and multifunction devices, along with practical experience using SAP Business One (SAP B1). This role requires excellent coordination skills and the ability to manage communication between customers, vendors, and internal departments effectively.

Key Responsibilities:
- Prepare job cards for equipment received for servicing and repairs.
- Generate Sales Orders and Quotations for the Support Department using SAP B1.
- Coordinate activities with Procurement, Logistics, Accounts, and Technical Support teams.
- Act as the primary point of contact for customers regarding service requests and technical support.
- Collaborate with technical engineers to assess and fulfill customer service requirements.
- Respond promptly to customer and vendor queries via email and telephone.
- Schedule and assign engineers for customer-site visits.
- Review service reports and maintain accurate service call records within SAP B1.
- Liaise with local vendors to facilitate services and support in remote locations.
- Ensure timely follow-ups and resolution of all customer service requests.

Required Qualifications:
- Prior experience in a support coordination or service coordination role.
- Hands-on experience with SAP Business One (SAP B1) is mandatory.
- Strong technical understanding of printers and multifunction devices (MFPs).
- Knowledge of printer servicing, maintenance, and troubleshooting processes.
- Excellent coordination, communication, and organizational skills.
- Proficiency in Microsoft Office and professional email correspondence.
- Ability to effectively coordinate with customers, vendors, and internal teams.

Preferred Qualifications and Benefits:
- Bachelor’s degree is preferred.
- At least one year of experience in a coordinator role is preferred.
- The position is based on-site, requiring in-person attendance.
- Competitive salary starting from Rs 50,000 per month.

Application Question:
Candidates are requested to specify their years of experience using ERP or CRM software, particularly SAP, in their application.

If you meet the above criteria and are interested in this opportunity, please submit your updated CV for consideration.