Support Engineer

Lumovy Technology Solutions, LLC is a rapidly growing company with a presence across the USA, Canada, India, Pakistan, and the UAE. As a proud Microsoft Solutions Partner, we focus on delivering innovative technological solutions that empower organizations to succeed in a dynamic digital environment. Our mission is to lead digital transformation by leveraging the Microsoft digital ecosystem to foster innovation and growth for our clients.

We are currently seeking a proactive and service-oriented Support Engineer to provide weekend support for our Managed Services projects. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to assist users effectively. This role requires handling user queries, coordinating with technical teams, and ensuring smooth project operations through timely issue resolution and professional customer service.

Key Responsibilities

- Monitor and manage support requests, ensuring timely responses and appropriate follow-ups.
- Respond promptly to user queries and assist in troubleshooting and resolving reported issues.
- Coordinate with technical teams to escalate complex problems that require advanced support.
- Maintain detailed records of reported issues, resolutions, and all support activities for tracking and reporting purposes.
- Communicate clearly and professionally with clients and internal stakeholders to provide updates and gather necessary information.
- Adapt to a flexible weekend work schedule aligned with project support needs.
- Uphold a customer-focused approach, ensuring professionalism and a positive user experience in all support interactions.

Required Qualifications

- Bachelor’s degree in Business Administration, Management, Information Technology, or a related field.
- 2 to 3 years of experience in customer support, technical support, helpdesk, or a similar role.
- Excellent verbal and written communication skills to interact effectively with users and teams.
- Positive attitude with a strong customer-oriented mindset.
- Strong interpersonal skills and the ability to solve problems efficiently.
- Ability to handle queries professionally and maintain composure under pressure.
- Quick learner with the capability to adapt to new systems and processes.

Lumovy Technology Solutions is an equal opportunity employer committed to fostering diversity and inclusion. We welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.