Support Engineer

Lumovy Technology Solutions, LLC is a rapidly growing company with a presence across the U.S.A, Canada, India, Pakistan, and the UAE. As a proud Microsoft Solutions Partner, we specialize in delivering innovative technological solutions that empower organizations to succeed in an ever-evolving digital landscape. Our mission is to lead digital transformation by harnessing the Microsoft digital ecosystem to foster innovation and drive business growth.

We are currently seeking a proactive and service-oriented Support Engineer to provide weekend support for our Managed Services projects. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to assist users effectively. This role involves handling user queries, coordinating with technical teams, and ensuring seamless project operations through timely issue resolution and professional client interaction.

Key Responsibilities

- Monitor and manage support requests, ensuring prompt responses and thorough follow-ups.
- Respond to user queries and assist in troubleshooting and resolving reported issues.
- Coordinate with technical teams to escalate complex issues requiring advanced support.
- Maintain accurate records of reported problems, resolutions, and support activities.
- Communicate clearly and professionally with clients and internal stakeholders.
- Adapt to a flexible work schedule aligned with project support needs, including weekend shifts.
- Uphold a customer-focused approach, ensuring professionalism in all support interactions.

Required Qualifications

- Bachelor’s degree in Business Administration, Management, Information Technology, or a related field.
- 2 to 3 years of experience in customer support, technical support, helpdesk, or a similar role.
- Strong verbal and written communication skills.
- Positive attitude with a strong customer service orientation.
- Excellent interpersonal and problem-solving abilities.
- Ability to handle queries calmly and professionally under pressure.
- Quick learner with the ability to adapt to new systems and processes efficiently.

Lumovy Technology Solutions is an equal opportunity employer committed to fostering diversity and inclusion. We welcome all qualified applicants and ensure fair consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

For more information about our company and services, please visit www.lumovy.com.