Posted Oct 09, 2020 15 views
Responsible for acting as a liaison between our customer and the respective client. Helps via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to relevant team internally and/or externally.
Responsibilities
- Manage large amount of inbound calls/emails/ chats
- Identify and assess customers’ issues and resolve them within the SLA
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines, and policies
- Co-ordinate and actively work with restaurants to ensure seamless customer experience
- Go the extra mile to assist customers
- Punctuality: Strict adherence to the roster
Requirements
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Skills
Job Details
Swenta Limited
Experienced global firm of management consultants
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