IT Support Professional

SyB Business Ecosystem seeks a dedicated IT Support Professional to join our dynamic team. The successful candidate plays a critical role in maintaining smooth business operations by providing reliable technical support to address hardware, software, server, and connectivity issues. This role demands excellent problem-solving abilities, a proactive approach, and hands-on experience in troubleshooting various technical challenges. The candidate will work onsite during the evening to night shift hours of 6:00 PM to 1:00 AM, ensuring timely assistance and resolution of IT-related problems to support employees across the organization. The IT Support Professional focuses on delivering quick and efficient technical solutions to maintain business continuity. They will be responsible for resolving hardware and software issues, providing support for servers and IT systems, and managing video conferencing and network connectivity challenges. This position requires a broad technical understanding and the ability to communicate clearly with employees to guide them through resolving technical difficulties. While this role does not include team management responsibilities, it offers an opportunity to contribute meaningfully to the IT infrastructure of the company, ensuring a seamless work environment.
Responsibilities

Diagnose and resolve hardware malfunctions and technical support issues promptly.
Identify, troubleshoot, and fix software bugs and operational problems impacting users.
Provide foundational support and maintenance for servers and related IT systems to ensure reliability.
Handle network connectivity issues, including troubleshooting video conferencing problems to minimize disruptions.
Assist users with daily IT support requests and technology-related queries.
Implement practical solutions to technical problems with a focus on minimizing downtime.
Work onsite during designated shift hours to ensure consistent IT support coverage.
Collaborate with other IT team members to escalate complex technical problems when necessary.
Maintain accurate documentation of support activities, technical issues, and solutions provided.
Comply with company policies, including undergoing police verification, to ensure workplace safety and security.