Network / Systems Support Engineer

Sybrid Pvt Ltd Unverified

Islamabad , Pakistan

Posted Jan 06, 2020 374 views Report Job

PKR. 25,000 - 25,000/Month

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Job Description

Network & Systems Support Engineer reports to Manager IT, he is responsible for 1st Level Support for Systems related issues, Maintaining Systems & Security Company-wide. This includes LAN, Active Directory, Proxy, Email Server, Antivirus and Security.

Key Responsibilities and Duties/Results Expected/KPI

  • Manage workflow and service request through Client’s call ticketing system
  • Software installation, configuration, and troubleshooting for end-users
  • Performance of IT supports duties as defined by the appropriate I.T Support team leader.
  • Network printer installation/configuration
  • General Desktop Support/Project Coordination/Move activities
  • Monitor, analyze and address reliability and performance issues
  • Analyze problems, develop creative solutions and assess risks/benefits
  • Assess and address compliance with applicable IP Policies, Standards, and Technical controls.
  • Document supported system and application procedures and processes.
  • Staffing the help desk as needed.
  • Keep abreast of technology changes and Client's operating environment changes to assess potential
  • Should be responsible to comply with the standards within the company for e.g. ISMS, HIPPA, etc.
  • To report security weaknesses/incident through Information security incident & weakness reporting mechanism.

Competencies and Critical Success Factors

Values, Ethics and Professionalism

  • Demonstrating professional integrity by modeling Sybrid’s values and ethical standards.
  • Demonstrating initiative, consistency, transparency, personal accountability and reliability to meet work demands according to the highest standards.
  • Demonstrating the highest level of business ethics and consistently adheres to and promotes key values and principles in all business and personal transactions.
  • Demonstrating resilience, drive, commitment to results and responsibility y for own actions


  • Showing persistence, perseverance, and determination.
  • Demonstrating adaptability and flexibility in overcoming challenging situations.
  • Showing resolve in searching for alternative solutions to problems.

Results Orientation

Maintaining focus on those activities that have the greatest impact on meeting work commitments.

Continuous Learning

  • Proactively seeking performance feedback and identifies approaches to improve own and others’ performance and learning.
  • Taking personal responsibility to grow and change.
  • Supporting opportunities for positive change and actively looks for ways to improve what they do.
  • Consistently coaching and developing team members by articulating key expectations, identifying strengths and development needs and provide ongoing support to maximize performance.

Job Details

Functional Area:
Total Positions:
2 Posts
Job Shift:
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Entry Level
Fresh - Less than 1 Year
Apply Before:
Feb 06, 2020
Posting Date:
Jan 06, 2020
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Sybrid Pvt Ltd

BPO · 301-600 employees - Islamabad

Sybrid is a wholly owned subsidiary of the highly reputed, diversified and quality driven Lakson Group of Companies. Sybrid is a global management consulting, technology services and outsourcing company with multiple offerings. The modern day industrial landscape is becoming increasingly dynamic, le ...Read More

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