System & Network Engineer - Level II

The System & Network Engineer (Level II) is responsible for managing and maintaining IT infrastructure across diverse client environments. This role requires providing expert system and network administration to ensure smooth operation and security of both on-premises and cloud-based systems. The engineer will handle a wide array of technologies, including networking devices, servers, firewalls, virtualization platforms, and cloud services, delivering comprehensive support to maintain business continuity and optimize system performance.

Key Responsibilities

Network and System Administration:
Administer and maintain client network infrastructures, including routers, switches, firewalls, and wireless technologies from vendors such as Cisco, SonicWall, Palo Alto, Juniper, F5, HP, and Aruba. Manage server environments on-premises and in the cloud, utilizing Windows Server (2008-2022) and virtualization technologies like VMWare and Hyper-V. Support Microsoft 365, Active Directory, and Azure environments, handling user management, group policies, and cloud services. Implement and maintain firewall and VPN solutions such as Cisco AnyConnect, Meraki, SonicWall, and Fortinet to secure remote access and protect data.

Security and Compliance:
Monitor and configure security protocols, including intrusion detection/prevention systems, firewalls, and antivirus solutions. Conduct regular security assessments, vulnerability scans, and patch management to ensure adherence to security best practices. Collaborate with clients to develop and implement disaster recovery and business continuity plans.

Support and Troubleshooting:
Provide Level 1 and Level 2 technical support for system, network, and application issues. Utilize remote management tools to diagnose and resolve problems promptly, minimizing disruption to client operations. Troubleshoot a range of issues from desktop-level problems to complex network challenges across various client environments.

Virtualization and Cloud Services:
Administer VMWare environments, including installation, configuration, and maintenance of virtual servers. Offer expertise in cloud services, particularly Microsoft Azure, to support scalable and resilient client infrastructure needs.

Collaboration and Ticket Management:
Work closely with internal and external teams to deliver effective IT solutions and support. Use ticketing systems such as ConnectWise, Kaseya, and ServiceNow to track, manage, and resolve support requests efficiently. Ensure thorough documentation of configurations, troubleshooting steps, and resolutions within the ticketing platforms.

Monitoring and Reporting:
Proactively monitor network and system performance using monitoring tools to identify and address potential issues before they impact operations. Provide regular reports on system uptime, performance, and security incidents to management and clients.

Required Qualifications

- Minimum of 5 years’ experience as a System and Network Administrator, with proven skills in installing, configuring, maintaining, and troubleshooting network and data center technologies.
- At least 5 years’ experience in a helpdesk or technical support role, delivering frontline support and resolving issues through ticketing systems.
- Expertise in Microsoft 365, Active Directory, and Azure cloud platforms, including advanced user and group management, permissions, and cloud service administration.
- In-depth knowledge of firewall technologies and VPN solutions such as Cisco AnyConnect, Meraki, SonicWall, and Fortinet, with hands-on experience in configuration and troubleshooting.
- Strong proficiency in VMWare and other virtualization platforms, including virtual machine setup, maintenance, and performance tuning.
- Experience managing Windows desktop and server environments (2008-2022), with solid understanding of patch management, updates, and system hardening.
- Proficiency with ticketing and remote management tools such as ConnectWise, Kaseya, and ServiceNow.
- Solid understanding of networking protocols including TCP/IP, DNS, DHCP, and VPN configurations.
- Eligibility to work in Pakistan.

No specific preferred qualifications or benefits were mentioned for this role.