Systems Administrator

EHB Technologies Limited is looking for an Assistant Manager Systems Administrator to manage and support the company’s daily IT infrastructure and end-user technology. This role is critical in ensuring smooth and reliable IT operations within the office, including managing IT assets, providing technical support, and maintaining accurate records of equipment and services. The successful candidate will be proactive in troubleshooting network issues, coordinating with service providers, and supporting hardware and software needs to maintain an efficient and secure IT environment.

Key Responsibilities
- Manage daily IT operations to ensure seamless functionality across the office environment.
- Monitor and resolve issues related to internet connectivity, LAN, Wi-Fi, VPN, and network access promptly.
- Liaise with ISPs and service providers to address connectivity and technical challenges.
- Configure, deploy, and maintain laptops, desktops, printers, and other IT equipment.
- Issue laptops and IT equipment to new employees, ensuring proper documentation during handover.
- Maintain an accurate IT asset inventory, including equipment assignments, warranties, and replacement schedules.
- Manage user accounts, access permissions, and support onboarding and offboarding processes.
- Provide first-level technical support for Windows, Microsoft 365, applications, hardware, and peripherals.
- Install, configure, and troubleshoot operating systems and business-critical applications.
- Keep IT documentation, asset registers, network information, and support records up to date.
- Coordinate hardware repairs, replacements, warranties, and vendor support services.
- Support office network equipment, access points, printers, meeting-room technology, and other infrastructure components.
- Ensure compliance of IT equipment and systems with company policies and procedures.
- Assist with IT security measures, including backup processes, endpoint protection, and access control.
- Support IT infrastructure projects such as upgrades and technology deployments.

Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 1 to 3 years of experience in IT support, system administration, or IT infrastructure management.
- Strong knowledge of Windows operating systems and Microsoft 365 suite.
- Basic to intermediate understanding of networking concepts including TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN.
- Experience in deploying, troubleshooting, and managing laptop and desktop hardware.
- Proven ability to maintain accurate IT asset and inventory records.
- Excellent troubleshooting and problem-solving skills.
- Strong communication skills with the ability to provide effective user support.
- Ability to coordinate efficiently with vendors, ISPs, and internal departments.

Preferred Qualifications and Benefits
- Familiarity with Active Directory, endpoint security solutions, or IT asset management tools is an advantage.
- Candidates will be asked about their experience managing virtualization environments such as Proxmox VE or OLVM.
- Salary range: Rs 60,000 to Rs 85,000 per month.
- Work location: On-site (in person).

This position offers a valuable opportunity to contribute to a dynamic IT environment by ensuring reliable infrastructure and excellent user support at EHB Technologies Limited.