Systems and Network Engineer (3-5 Years Exp)

We are seeking a skilled Systems Engineer Level 2 to join our Managed Services Provider (MSP) team based in Lahore. This is an on-site role with rotating night shifts from 8 PM to 5 AM. The successful candidate will have strong expertise in Microsoft 365, Windows Server environments, and hybrid cloud infrastructures. You will be responsible for managing and supporting complex enterprise IT environments for international clients, including on-premises and cloud systems. This role also involves technical leadership and mentoring junior engineers within a multi-client MSP setting.

Key Responsibilities

- Microsoft Infrastructure Administration: Manage Active Directory, Group Policy, Domain Controllers, and Windows Server environments (2008–2022). Administer Microsoft 365 services such as Exchange Online, SharePoint Online, Teams, and OneDrive. Handle user lifecycle management including onboarding, offboarding, licensing, and permissions. Configure and manage Microsoft Entra ID (Azure AD) with Conditional Access policies and identity security.

- Cloud & Hybrid Environment Management: Support hybrid environments integrating on-premises infrastructure with Microsoft Azure and Microsoft 365. Configure and manage Azure AD Connect and directory synchronization. Implement and maintain Azure cloud services and assist with cloud migrations and hybrid deployments.

- Virtualization & Data Center Operations: Administer VMware ESXi and vCenter environments. Deploy, configure, and maintain virtual machines and infrastructure services while ensuring optimal system performance.

- Backup, Disaster Recovery & Data Protection: Implement and manage backup solutions spanning on-premises to cloud and cloud-to-cloud environments. Administer backup and disaster recovery platforms such as Veeam. Monitor backup jobs to ensure data integrity and recoverability.

- Security & System Hardening: Perform patch management, vulnerability remediation, and system security hardening. Implement Microsoft security best practices including MFA, Conditional Access, and Intune policies. Manage endpoint security and compliance.

- Endpoint & Device Management: Manage Microsoft Intune, Autopilot, and MDM/MAM policies. Support device provisioning and lifecycle management. Implement endpoint compliance and device security policies.

- Technical Support & Incident Management: Troubleshoot server, infrastructure, and Microsoft cloud-related issues. Resolve incidents and service requests using ticketing systems such as ZohoDesk, Jira Service Management, or ManageEngine. Participate in root cause analysis for recurring incidents.

- Documentation & Process Management: Maintain detailed infrastructure documentation, architecture diagrams, and operational procedures. Document changes, troubleshooting steps, and system configurations. Follow ITIL-based change and service management practices.

- Leadership & Collaboration: Provide technical guidance and mentorship to Level 1 engineers. Participate in infrastructure improvement initiatives and architecture discussions. Collaborate with network, security, and cloud teams to deliver integrated solutions.

Required Qualifications

- 3 to 8 years of experience in system administration and Microsoft infrastructure management.
- Strong hands-on experience with Microsoft 365 environments.
- Proficient with Windows Server versions 2008 through 2022.
- Experience managing hybrid Microsoft environments combining on-premises and cloud.
- Knowledge of Azure cloud services and identity management.
- Expertise in Active Directory and Group Policy administration.
- Hands-on experience with VMware ESXi and vCenter virtualization platforms.
- Experience implementing backup and disaster recovery solutions.
- Familiarity with ticketing and remote management tools.

Preferred Qualifications

- Experience working within a Managed Services Provider (MSP) environment.
- Exposure to supporting international clients and multi-tenant Microsoft environments.
- Understanding of ITIL-based service management practices.

Education and Certifications

- Bachelor’s or Master’s degree in Computer Science, Information Technology, or related fields.
- Preferred certifications include Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Microsoft 365 Administrator, MCSE or other Microsoft expert-level certifications.
- VMware certifications are considered an advantage.

This role offers the opportunity to work in a dynamic MSP environment supporting global clients, with a focus on advanced Microsoft and virtualization technologies. If you are a proactive engineer with strong technical skills and leadership capabilities, this position is an excellent fit.