Systems Engineer - Mid Level

We are a Managed Services Provider (MSP) delivering enterprise IT solutions to international clients and are seeking a skilled Systems Engineer Level 2 to join our team onsite in Lahore. This role involves working rotating night shifts from 8 PM to 5 AM. The ideal candidate will have strong expertise in Microsoft 365, Windows Server environments, and hybrid cloud infrastructure. You will be responsible for managing complex on-premises and cloud systems, providing technical leadership, and mentoring junior engineers within a multi-client MSP environment.

Key Responsibilities

Microsoft Infrastructure Administration
Manage and administer Active Directory, Group Policy, Domain Controllers, and Windows Server environments (2008–2022). Oversee Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive. Handle user lifecycle processes such as onboarding, offboarding, licensing, and permissions. Configure and manage Microsoft Entra ID (Azure AD) with Conditional Access policies and identity security.

Cloud & Hybrid Environment Management
Support hybrid infrastructures integrating on-premises systems with Microsoft Azure and Microsoft 365. Configure and maintain Azure AD Connect and directory synchronization. Implement and support Azure cloud services and assist with cloud migrations and hybrid deployments.

Virtualization & Data Center Operations
Administer VMware ESXi and vCenter environments. Deploy, configure, and maintain virtual machines and infrastructure services, ensuring optimal system performance.

Backup, Disaster Recovery & Data Protection
Implement and manage backup solutions spanning on-premises to cloud and cloud-to-cloud environments. Administer platforms such as Veeam, monitor backup jobs, and ensure data integrity and recoverability.

Security & System Hardening
Perform patch management, vulnerability remediation, and system security hardening. Implement Microsoft security best practices including MFA, Conditional Access, and Intune policies. Manage endpoint security and compliance.

Endpoint & Device Management
Manage Microsoft Intune, Autopilot, and MDM/MAM policies. Support device provisioning, lifecycle management, and enforce endpoint compliance and security policies.

Technical Support & Incident Management
Troubleshoot server, infrastructure, and Microsoft cloud-related issues. Resolve incidents and service requests via ticketing systems such as ZohoDesk, Jira Service Management, or ManageEngine. Participate in root cause analysis for recurring incidents.

Documentation & Process Management
Maintain detailed infrastructure documentation, architecture diagrams, and operational procedures. Document changes, troubleshooting steps, and system configurations. Follow ITIL-based change and service management practices.

Leadership & Collaboration
Provide technical guidance and mentorship to Level 1 engineers. Participate in infrastructure improvement initiatives and architecture discussions. Collaborate with network, security, and cloud teams to deliver integrated solutions.

Required Qualifications

- 3 to 8 years of experience in system administration and Microsoft infrastructure management
- Strong experience managing Microsoft 365 environments
- Hands-on expertise with Windows Server (2008–2022)
- Experience with hybrid Microsoft environments (on-premises and cloud)
- Proficiency in Azure cloud services and identity management
- Solid knowledge of Active Directory and Group Policy administration
- Experience with VMware virtualization environments
- Background in implementing backup and disaster recovery solutions
- Familiarity with ticketing and remote management tools

Technical Expertise
Candidates should be proficient in Microsoft 365 administration, Exchange Online migrations (Cutover, Staged, Hybrid), Azure Active Directory/Entra ID, Azure AD Connect, VMware ESXi and vCenter, Windows Server administration, Group Policy management, Microsoft Intune/Endpoint Manager, Conditional Access, backup solutions like Veeam, cloud-to-cloud backup, and patch management.

Preferred Qualifications and Benefits

Experience working in a Managed Services Provider (MSP) environment is highly desirable, especially supporting international clients and multi-tenant Microsoft environments. Familiarity with ITIL-based service management practices is a plus.

Education
Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field is required.

Certifications (Preferred)
Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Microsoft 365 Administrator, MCSE or other Microsoft expert-level certifications, and VMware certifications are advantageous.