Systems Engineer - Mid Level

We are a Managed Services Provider (MSP) delivering enterprise IT solutions to international clients and currently seeking a Systems Engineer Level 2 to join our team onsite in Lahore. This role involves working rotating night shifts from 8 PM to 5 AM. The ideal candidate will have solid experience in Microsoft 365, Windows Server environments, and hybrid cloud infrastructure. You will be responsible for administering and supporting Microsoft infrastructure, virtualization platforms, backup solutions, and cloud services across multiple client environments. Strong troubleshooting skills, the ability to manage complex hybrid infrastructures, and experience in a multi-client MSP setting are essential. Additionally, the role includes technical leadership and mentoring junior engineers.

Key Responsibilities

Microsoft Infrastructure Administration: Manage and administer Active Directory, Group Policy, Domain Controllers, and Windows Server environments (2008–2022). Administer Microsoft 365 services such as Exchange Online, SharePoint Online, Teams, and OneDrive. Oversee user lifecycle processes including onboarding, offboarding, licensing, and permissions. Configure and manage Microsoft Entra ID (Azure AD), including Conditional Access policies and identity security.

Cloud & Hybrid Environment Management: Support hybrid environments integrating on-premises infrastructure with Microsoft Azure and Microsoft 365. Configure and manage Azure AD Connect and directory synchronization. Implement and maintain Azure cloud services and assist with cloud migrations and hybrid deployments.

Virtualization & Data Center Operations: Administer VMware ESXi and vCenter environments. Deploy, configure, and maintain virtual machines and infrastructure services. Manage virtualization resources to ensure optimal system performance.

Backup, Disaster Recovery & Data Protection: Implement and manage on-premises to cloud and cloud-to-cloud backup solutions. Administer backup and disaster recovery platforms such as Veeam. Monitor backup jobs to ensure data integrity and recoverability.

Security & System Hardening: Perform patch management, vulnerability remediation, and system security hardening. Implement Microsoft security best practices including MFA, Conditional Access, and Intune policies. Manage endpoint security and compliance.

Endpoint & Device Management: Manage Microsoft Intune, Autopilot, and MDM/MAM policies. Support device provisioning and lifecycle management. Implement endpoint compliance and device security policies.

Technical Support & Incident Management: Troubleshoot server, infrastructure, and Microsoft cloud-related issues. Resolve incidents and service requests through ticketing systems such as ZohoDesk, Jira Service Management, or ManageEngine. Participate in root cause analysis for recurring incidents.

Documentation & Process Management: Maintain detailed infrastructure documentation, architecture diagrams, and operational procedures. Ensure proper documentation of changes, troubleshooting steps, and system configurations. Follow ITIL-based change and service management practices.

Leadership & Collaboration: Provide technical guidance and mentorship to Level 1 engineers. Participate in infrastructure improvement initiatives and architecture discussions. Collaborate with network, security, and cloud teams to deliver integrated solutions.

Required Qualifications

- 3 to 8 years of experience in system administration and Microsoft infrastructure management
- Strong expertise in managing Microsoft 365 environments
- Hands-on experience with Windows Server (2008–2022)
- Experience working with hybrid Microsoft environments (on-premises and cloud)
- Proficiency with Azure cloud services and identity management
- Solid experience with Active Directory and Group Policy administration
- Hands-on experience with VMware virtualization environments
- Experience implementing backup and disaster recovery solutions
- Familiarity with ticketing and remote management tools

Technical Expertise:
Microsoft 365 Administration, Exchange Online migrations (Cutover, Staged, Hybrid), Azure Active Directory / Entra ID, Azure AD Connect / Directory Synchronization, VMware ESXi and vCenter, Windows Server administration, Group Policy management, Microsoft Intune / Endpoint Manager, Conditional Access and identity security, Backup solutions (Veeam or equivalent), Cloud-to-cloud backup, Patch management, and system hardening.

Preferred Qualifications and Benefits

Experience working in a Managed Services Provider (MSP) environment is highly desirable, especially supporting international clients and multi-tenant Microsoft environments. Exposure to ITIL-based service management practices is a plus.

Education:
Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.

Certifications (Preferred):
Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Microsoft 365 Administrator, MCSE or other Microsoft expert-level certifications, and VMware certifications are advantageous.