Systems Engineer (Mid Level - Rotating Shifts)

We are a Managed Services Provider (MSP) delivering enterprise IT solutions to international clients, currently seeking a Systems Engineer Level 2 based in Lahore. This on-site role operates on a rotating night shift from 8 PM to 5 AM. The ideal candidate will possess strong expertise in Microsoft 365, Windows Server environments, and hybrid cloud infrastructure. They should have hands-on experience managing both on-premises and cloud systems, along with a proven ability to lead and mentor junior engineers within a multi-client MSP setting.

Key Responsibilities

- Microsoft Infrastructure Administration: Manage and administer Active Directory, Group Policy, Domain Controllers, and Windows Server environments (2008–2022). Oversee Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive. Handle user lifecycle processes such as onboarding, offboarding, licensing, and permissions. Configure and manage Microsoft Entra ID (Azure AD) with Conditional Access policies and identity security.

- Cloud & Hybrid Environment Management: Support hybrid infrastructures integrating on-premises systems with Microsoft Azure and Microsoft 365. Configure and maintain Azure AD Connect and directory synchronization. Implement and support Azure cloud services, assist with cloud migrations, and manage hybrid deployments.

- Virtualization & Data Center Operations: Administer VMware ESXi and vCenter environments. Deploy, configure, and maintain virtual machines and infrastructure services, ensuring optimal system performance.

- Backup, Disaster Recovery & Data Protection: Implement and manage backup solutions ranging from on-premises to cloud and cloud-to-cloud environments. Administer platforms such as Veeam, monitor backup jobs, and ensure data integrity and recoverability.

- Security & System Hardening: Perform patch management, vulnerability remediation, and system security hardening. Implement Microsoft security best practices including MFA, Conditional Access, and Intune policies. Manage endpoint security and compliance.

- Endpoint & Device Management: Manage Microsoft Intune, Autopilot, and MDM/MAM policies. Support device provisioning, lifecycle management, and enforce endpoint compliance and security policies.

- Technical Support & Incident Management: Troubleshoot server, infrastructure, and Microsoft cloud-related issues. Resolve incidents and service requests using ticketing systems such as ZohoDesk, Jira Service Management, or ManageEngine. Participate in root cause analysis for recurring incidents.

- Documentation & Process Management: Maintain detailed infrastructure documentation, architecture diagrams, and operational procedures. Document changes, troubleshooting steps, and system configurations. Follow ITIL-based change and service management practices.

- Leadership & Collaboration: Provide technical guidance and mentorship to Level 1 engineers. Engage in infrastructure improvement initiatives and architecture discussions. Collaborate with network, security, and cloud teams to deliver integrated solutions.

Required Qualifications

- 3 to 8 years of experience in system administration and Microsoft infrastructure management.
- Strong expertise in managing Microsoft 365 environments.
- Hands-on experience with Windows Server versions 2008 through 2022.
- Proven experience with hybrid Microsoft environments combining on-premises and cloud.
- Familiarity with Azure cloud services and identity management.
- Deep knowledge of Active Directory and Group Policy administration.
- Experience with VMware virtualization platforms.
- Competence in implementing backup and disaster recovery solutions.
- Proficiency with ticketing and remote management tools.

Technical Expertise

Candidates should demonstrate hands-on skills in Microsoft 365 administration, Exchange Online migrations (Cutover, Staged, Hybrid), Azure Active Directory/Entra ID, Azure AD Connect, VMware ESXi and vCenter, Windows Server administration, Group Policy management, Microsoft Intune/Endpoint Manager, Conditional Access, backup solutions like Veeam, cloud-to-cloud backup, and patch management/system hardening.

Preferred Qualifications

- Experience working within a Managed Services Provider (MSP) environment.
- Exposure to supporting international clients.
- Familiarity with multi-tenant Microsoft environments.
- Knowledge of ITIL-based service management practices.

Education

A Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field is required.

Certifications (Preferred)

- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified: Microsoft 365 Administrator
- MCSE or other Microsoft expert-level certifications
- VMware certifications are considered an advantage

This role offers the opportunity to work in a dynamic MSP environment supporting diverse international clients while advancing technical leadership skills.