Posted Oct 16, 2020 2 views
Job Description
Assistant Manager (Outsourcing) at Systems Limited focuses on all aspects of customer satisfaction and care as well as the supervision of our dedicated Customer Service Associates. The position is responsible to foster positive relationships with our clients, using the most efficient ways to deal with customer complaints, queries or concerns.
Responsibilities:
- Own and manage the assigned projects using efficient project management techniques
- Oversee the customer service team
- Manage and train Customer Associates
- Set customer satisfaction goals and work with the team to meet them on a consistent basis
- Interact with customers, responding to their questions and guiding them to the appropriate service
- On-board new employees and train them based on your expertise and skillset
Requirements:
Technical skills:
- Project management
- People management
Management / Interpersonal Skills:
- Leadership skills
- Analytic and decision-making skills
- Communication skills
- Presentation skills
- Focus, confidence and ability to drive the team
- Ability to set expectations and manage conflict
Other:
- Must be flexible with rotational shifts.
- Should have at least 3 years of experience in BPO project management.
Academic Qualification(s):
- Graduate from a reputable university.
- Professional course(s) in Project Management.
Skills
Job Details
Systems Ltd
Systems Limited was established in 1977 as Pakistan's premier software house and technology based solution provider. Since its inception, it has grown and progressed to be at the center stage of information and technology, providing effective computing strategies and solutions to Private and Government Organizations. Systems Limited has played a major role in some of the largest IT projects in the country. Internationally, the Company has established itself as a key player in the critical market segments of United States, providing services & products to a growing list of corporate clients. Our diverse expertise extends beyond deployment to provide operational, maintenance, support and business outsourcing services. Our Technology Specialists have years of experience delivering successful solutions based on Microsoft, Oracle, IBM and Java-based technologies. Systems Limited is a fully employee-owned company representing a greater employee commitment to successful solution delivery. There are over 3000 professionals in our 5 offices in Pakistan,1 in India and 2 offices in United States.
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