Customer Support Representative

Systems Ltd Unverified

Lahore , Pakistan

Posted Dec 30, 2020 215 views Report Job

PKR. 35,000 - 45,000/Month

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Job Description

Customer Services Executives help us grow our business by assisting our existing and potential customers with their queries.

Responsibilities:

  • Serve customers by providing product and service information and help them in resolving their problems.
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare reports related to customer experience, customer needs, recurring issues and tickets’ turnaround time by collecting and analyzing customer queries data.
  • Open customer accounts, and maintain customers and financial record.

Requirements:

  • Intermediate education or above
  • Relevant experience is preferred
  • Excellent English communication skills ideally with American accent
  • Strong analytical and problem-solving abilities.
  • Willing to work as per the US working hours

Job Details

Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Jan 31, 2021
Posting Date:
Dec 30, 2020
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Systems Ltd

Information Technology · 2001-2500 employees - Lahore

Systems Limited was established in 1977 as Pakistan's premier software house and technology based solution provider. Since its inception, it has grown and progressed to be at the center stage of information and technology, providing effective computing strategies and solutions to Private and Govern ...Read More

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