Posted Mar 23, 2024 195 views
(Some Of) What You Will Be Doing:
• Ability to manage a large number of incoming calls and chats.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team targets and call/chat handling quotas.
• Follow communication procedures, guidelines, and policies.
• Be the customer's advocate and give priority to his escalations to ensure high efficiency and resolution.
Attitude Matters Most But The Below Skills Are Helpful:
• Strong phone contact handling skills and active listening.
• Should have good leadership skills, the ability to guide junior team members.
Do you have some of these?
• Minimum academic qualifications: Bachelors.
• Proven experience of at least 1 year in the customer service department (Call Centre).
• Familiarity with industry practices and professional standards.
• Excellent in English or Arabic language (written, oral, and presentation).
• Able to use computer software efficiently including MS Office [Word, Excel, PowerPoint].
• Able to work in rotational shifts.
Skills
Job Details
Talent Nexus
What is your Competitive Advantage?
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