Call Center Agent

Talk Agent

Lahore , Pakistan

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Posted Mar 30, 2024 210 views Report Job

PKR. 25,000 - 40,000/Month

You will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

You will be responsible for ensuring excellent service standards, responding efficiently to customer inquiries and maintaining high customer satisfaction.

Responsibilities:

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call-handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements:

High School Diploma, Bachelors, Masters or equivalent.
EXCELLENT spoken and written communication skills
Previous experience working with customer support/ client service representatives is a plus
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
Ability to stay calm when customers are stressed or upset.

Salary Range: 25k to 40k per month

Timing: 3 shifts are available