This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted May 24, 2024 374 views
PKR. 35,000 - 45,000/Month
Customer Interactions:
- Handling inbound and/or outbound calls from customers.
- Providing information and assistance related to products or services offered by the company.
- Resolving customer complaints and issues in a professional and empathetic manner.
Problem Solving:
- Investigating and resolving customer concerns and inquiries.
- Utilizing company resources to provide accurate information and solutions.
Documentation and Reporting:
- Accurately documenting customer interactions and details of inquiries or complaints.
- Reporting common issues or complaints to management for further action.
Product Knowledge:
- Maintaining a good understanding of the company's products or services.
- Keeping up-to-date with changes in offerings or procedures.
Compliance and Regulations:
- Adhering to company policies and procedures.
- Ensuring compliance with relevant legal requirements and regulations.
Customer Satisfaction:
- Striving for first-call resolution and high levels of customer satisfaction.
- Following up with customers to ensure their issues are resolved satisfactorily.
Team Collaboration:
- Collaborating with team members and other departments to provide excellent customer service.
- Participating in meetings and training sessions as required.
Skills and Qualifications
- Communication Skills: Clear and professional communication skills, both verbal and written.
- Customer Focus: Strong customer service skills and a positive attitude.
- Problem-Solving: Ability to identify and solve customer problems efficiently.
- Computer Literacy: Familiarity with CRM systems, basic troubleshooting, and data entry.
- Patience and Empathy: Ability to handle difficult customers with diplomacy and tact.
- Multi-tasking: Capable of managing multiple tasks simultaneously.
Working Conditions
- Environment: Typically in an office setting or call center environment.
- Hours: Monday to Friday from 7:00 pm to 5:00 am.
- Advancement: Opportunities to advance to team leader or supervisor positions.
- Training: Ongoing training and development to enhance skills and knowledge.
- Experience: Provides valuable experience in customer service and communication.
Salary and Benefits
- Salary: Generally varies depending on location and experience.
- Benefits: Often includes health insurance, retirement plans, and paid time off.
Job Details
Industry:
Functional Area:
Total Positions:
15 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Experience:
Fresh - 1 Year
Apply Before:
Jun 01, 2024
Posting Date:
May 24, 2024
Taurus Technologies
BPO · 1-10 employees - Islamabad, Rawalpindi
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