Posted 6 days ago 27 views
IBSTEC is seeking an experienced UK Taxi Dispatcher to join our UK Taxi Dispatch Campaign. The ideal candidate will have at least two years of direct experience in taxi dispatch operations, specifically within the UK market. This role requires practical expertise in managing taxi bookings, coordinating live dispatch activities, and maintaining communication with drivers and UK-based customers. The successful candidate must be capable of independently overseeing dispatch operations while delivering excellent customer service.
Key Responsibilities
- Handle inbound calls from UK customers and process taxi bookings accurately.
- Manage live bookings, dispatch requests, and allocate drivers efficiently.
- Assign jobs to drivers based on availability, location, and operational needs.
- Coordinate with drivers regarding pickups, drop-offs, delays, cancellations, and route adjustments.
- Monitor live journeys to ensure timely pickups and drop-offs.
- Manage booking amendments, cancellations, customer complaints, and urgent requests professionally.
- Efficiently handle multiple bookings during peak hours.
- Maintain accurate booking records and update dispatch software in real time.
- Resolve customer and driver-related issues promptly and professionally.
- Ensure smooth daily dispatch operations while upholding high service quality standards.
Required Qualifications
- Minimum of 2 years of hands-on experience in taxi dispatch operations is mandatory.
- Proven experience working on UK taxi dispatch campaigns.
- Strong understanding of UK taxi booking and dispatch procedures.
- Proficiency with taxi dispatch software and booking management systems.
- Excellent spoken English with a neutral or British accent.
- Demonstrated ability to coordinate effectively with drivers and handle customers professionally.
- Ability to multitask and perform efficiently under pressure.
- Strong communication, problem-solving, and time-management skills.
- Willingness to work rotational shifts, including evenings and nights.
- Comfortable working 8 to 12-hour shifts.
Preferred Qualifications and Benefits
- Competitive salary package commensurate with experience.
- A professional and supportive work environment.
- Performance-based growth opportunities.
- Career development prospects with long-term employment potential.
- Opportunity to work with an international UK-based client base.
Work Location: On-site at Gulberg V, Lahore
Working Hours: Rotational shifts ranging from 8 to 12 hours
This position offers a challenging yet rewarding opportunity for professionals experienced in UK taxi dispatch operations who are looking to grow within a dynamic and international setting.
Skills
Job Details
(IBS-TEC) IBS Technologies
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