After Sales Service Supervisor - Commercial AC & VRF
TCL Electronics Pakistan (Pvt.) Ltd.
Lahore , Pakistan
Posted Jul 20, 2026 84 views
TCL Electronics Pakistan (Pvt.) Ltd. is seeking a dedicated After Sales Service Supervisor specializing in Commercial Air Conditioning and VRF systems. This role is pivotal in ensuring superior customer satisfaction through effective management of service operations and maintaining high service quality. The ideal candidate holds a Bachelor’s degree in Mechanical Engineering, Electrical Engineering, HVAC, or a related field and brings 4 to 7 years of experience specifically in the domain of commercial HVAC and VRF systems. This position demands strong technical expertise in system installation, commissioning, troubleshooting, and a solid track record in customer relationship management.
The After Sales Service Supervisor works closely with service teams and vendors to provide timely and efficient resolution of customer issues and complaints. Proficiency in CRM software and MS Office is essential to manage service records and generate insightful reports that support continuous service improvement. While this role does not involve team management, it requires significant coordination and communication skills to collaborate effectively with internal departments and external stakeholders, ensuring customer expectations are met and exceeded.
Responsibilities
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Technical Support & Commissioning Supervise the installation, testing, and commissioning of Commercial AC, Floor Standing 8 Ton+ units, and VRF systems at client sites. Handle complex technical faults, root cause analysis, and provide on-site guidance to technicians. Ensure all installations meet TCL global quality standards and safety protocols.
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Customer Service & Relationship Management Be the main point of contact for corporate clients, dealers, and project customers for all after-sales issues. Ensure customer complaints are resolved within 24-48 hours and maintain high customer satisfaction levels.
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Conduct follow-ups and collect customer feedback to improve service quality.3. Team Leadership & Training Lead, train, and manage a team of field technicians and service engineers. Assign daily service calls, monitor performance, and ensure proper use of tools and safety gear. Organize technical training sessions on new TCL products and troubleshooting techniques.
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Warranty, Spare Parts & reporting manage spare parts inventory and coordinate with the warehouse for timely dispatch. Process warranty claims and liaise with TCL China for technical approvals. Prepare and submit daily, weekly, and monthly service reports to manager.
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Quality Control & Safety Conduct regular site visits to ensure service quality and compliance with SOPs. Maintain proper documentation of service jobs, installation reports, and handover certificates. Promote a culture of safety and ensure all field activities follow company safety guidelines.
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Coordination between Sales, Technical, and Supply Chain teams for project handovers and service requirements. Act as a liaison between the customer and TCL China for any technical escalations.
Skills
TCL Electronics Pakistan (Pvt.) Ltd.
TCL stands for “The Creative Life,” a slogan that represents TCL’s aspirations of building one of China’s most innovative and resourceful enterprises. Founded in 1981, TCL is one of the largest consumer electronics enterprises in China with a global presence. TCL Corporation has three listed companies: TCL Corporation (SZ.000100), TCL Multimedia (HK.1070) and TCL Communication (HK.2618). Currently, TCL Corporation has set up four business units – TCL Multimedia Holdings, TCL Communication Holdings, China Star Optoelectronics Technology and TCL Home Appliances Group, as well as six business groups – System Technology Unit, Techne Group, Emerging Business Group, Investment Group, Highly Information Industry and Real Estate Group. Over 30 years of consistently diligent efforts along with China’s reform and opening-up policy, motivated by the company’s focus on dedication and innovation, TCL has grown into a leading enterprise in China's electronics information industry. In 1999, TCL began forging its path into the globalized market. After years of promoting its brands in the emerging markets and partnering with well-established brands in the European and American markets, TCL is the pioneer in the drive for Chinese enterprises seeking both domestic and international recognition./p
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