Posted Nov 25, 2021 8 views
Responsibilities
- To answer incoming calls and respond to customers
- To lodge customer complaints in CRM
- To resolve customer complaints on call (FCR)
- To get required training on products and complaints resolution
- Identify and escalate issues to supervisors
- To provide products and services information to customers
- To arrange all required information using available resources
- To follow up customer calls where necessary
- Provide information on the company’s products or services and generate interest in the offer
- To collaborate with team members to better perform required duties
- To make relevant notes from customer interactions
- To report on customer feedback
- To follow-up on customer calls
- To conduct customer satisfaction survey
- To Identify and escalate issues to supervisors
- To perform other relevant duties as assigned
Qualifications and Skills
- Strong phone and verbal communication skills along with active listening
- Ability to multi-task, set priorities and manage time effectively
- Proficient in relevant computer applications
- 1-3 years of experience in a reputed call centre environment
- Minimum Qualification – Bachelor’s degree
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills (MS Office)
- Ability to handle stressful situation appropriately
- Both male and female candidates are encouraged to apply
Job Details
TCL Electronics Pakistan (Pvt.) Ltd.
TCL stands for “The Creative Life,” a slogan that represents TCL’s aspirations of building one of China’s most innovative and resourceful enterprises. Founded in 1981, TCL is one of the largest consumer electronics enterprises in China with a global presence. TCL Corporation has three listed companies: TCL Corporation (SZ.000100), TCL Multimedia (HK.1070) and TCL Communication (HK.2618). Currently, TCL Corporation has set up four business units – TCL Multimedia Holdings, TCL Communication Holdings, China Star Optoelectronics Technology and TCL Home Appliances Group, as well as six business groups – System Technology Unit, Techne Group, Emerging Business Group, Investment Group, Highly Information Industry and Real Estate Group. Over 30 years of consistently diligent efforts along with China’s reform and opening-up policy, motivated by the company’s focus on dedication and innovation, TCL has grown into a leading enterprise in China's electronics information industry. In 1999, TCL began forging its path into the globalized market. After years of promoting its brands in the emerging markets and partnering with well-established brands in the European and American markets, TCL is the pioneer in the drive for Chinese enterprises seeking both domestic and international recognition./p
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