Posted Apr 23, 2025 183 views Report Job
- Daily Checking of AC lab Activities; (Daily Units Receiving from Customers/ Dealers/ TCS / Replacement & Refund Units, Initial Inspection of Units, Checking of Warranty Documents, Estimate Preparation, Distribution of Units to Workshop Technicians for Repair, Issuance of Necessary Parts, Functional Testing of Repaired Units, Cleaning of Each Unit, Covering of each unit with Plastic Bags, Deliver the Ready Units to Customer/ ASP’s/ Dealers or Make Telephone Call to Customer, Daily Checking of Units Received VS Delivered and Take Necessary Action, Check AC lab Safety Issues especially R-32 gas & Resolve).
- To allocate daily complaints to technicians and monitor/changes according to workload.
- To make strong follow up with the technicians to control job TAT, if any previous job found pending with technicians, provide possible solution to technician.
- To check and follow up with Pending jobs with the technicians, discuss with the supervisor for solution.
- To Follow up of complaints with technicians for Job inspection, Part Demand, Successful Closing in CRM.
- To ensure the error free DATA feeding with correct model # correct serial # correct fault description, correct diagnosis, correct fault rectification, correct parts replacement & correct remarks on job card as well as in CRM.
- To make strong follow up with all Technicians regarding faulty Spare parts submit to store.
- To check all system documents & records & take corrective action in case of any mistake.
- To ensure that every staff member of the service Centre fulfills the rules and regulations of the Company.
- To ensure that all staff members familiar with company JDs, KPIs & SOPs.
- Follow up of each replacement / refund / dealer ledger adjustment case, should forward to service head office / manager and follow up till case close.
- To Perform the Specific Task on time, assigned by manager.
- To ensure the Monthly Incentive of each technician are being paid by Service Head Office / Accounts Dept. on time.
Job Details
TCL Electronics Pakistan (Pvt.) Ltd.
TCL stands for “The Creative Life,” a slogan that represents TCL’s aspirations of building one of China’s most innovative and resourceful enterprises. Founded in 1981, TCL is one of the largest consumer electronics enterprises in China with a global presence. TCL Corporation has three listed companies: TCL Corporation (SZ.000100), TCL Multimedia (HK.1070) and TCL Communication (HK.2618). Currently, TCL Corporation has set up four business units – TCL Multimedia Holdings, TCL Communication Holdings, China Star Optoelectronics Technology and TCL Home Appliances Group, as well as six business groups – System Technology Unit, Techne Group, Emerging Business Group, Investment Group, Highly Information Industry and Real Estate Group. Over 30 years of consistently diligent efforts along with China’s reform and opening-up policy, motivated by the company’s focus on dedication and innovation, TCL has grown into a leading enterprise in China's electronics information industry. In 1999, TCL began forging its path into the globalized market. After years of promoting its brands in the emerging markets and partnering with well-established brands in the European and American markets, TCL is the pioneer in the drive for Chinese enterprises seeking both domestic and international recognition./p
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