Team Lead, Cloud Commerce

Zones is a leading global IT solution provider with over 35 years of experience delivering innovative end-to-end services. As a Minority Business Enterprise (MBE), Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating across more than 120 countries, Zones partners with top technology vendors such as Microsoft, Apple, Cisco, Lenovo, and Adobe to build digital infrastructures that transform business operations. The company is committed to excellence, leveraging deep industry knowledge and certifications to ensure clients’ needs are met efficiently and effectively.

The Team Lead - Cloud Commerce will play a critical role in managing and optimizing cloud and software billing processes. This position requires collaboration with multiple teams to design workflows that reduce manual effort and improve accuracy. The role involves overseeing subscription details, billing cycles, pricing, invoicing, and compliance. The ideal candidate will demonstrate strong leadership, sound judgment in complex situations, and a proactive approach to continuous improvement. Excellent communication skills are essential for engaging with both internal teams and external partners.

Key Responsibilities

- Manage the entire cloud billing process to ensure accuracy, efficiency, and compliance with company and regulatory standards.
- Oversee invoice review, reconciliation, and generation using Dynamics 365 Customer Engagement (CE) and Finance and Operations (F&O).
- Monitor outstanding invoices, resolve discrepancies, and support timely order closure.
- Maintain comprehensive knowledge of cloud vendors, OEMs, and billing programs.
- Act as the primary contact for cloud and software billing inquiries.
- Collaborate with vendor representatives to stay updated on program changes, pricing models, and billing requirements.
- Identify opportunities to streamline billing processes and implement automation to reduce manual tasks and errors.
- Establish and promote best practices for billing operations.
- Generate and analyze billing reports, providing actionable insights to management.
- Lead, mentor, and motivate the Cloud Billing team, setting clear objectives and supporting professional development.
- Ensure team members are trained to handle complex billing scenarios.
- Maintain accurate billing documentation to support internal controls and audit readiness.
- Provide responsive customer service, manage escalations, and resolve billing disputes promptly.
- Foster strong working relationships with Sales, Finance, IT, business leaders, and external partners.
- Collaborate with cross-functional teams to develop long-term billing strategies and forecast revenue and cost trends.
- Stay informed about industry trends, cloud services, and billing best practices.
- Maintain at least 90% SLA performance and ensure 100% accuracy in deliverables.

Required Qualifications

- Bachelor’s degree preferred; equivalent education, certifications, or relevant experience may be considered.
- Strong knowledge of cloud and software billing processes, including experience with Dynamics 365 CE and F&O.
- Proven leadership skills with the ability to mentor and motivate teams.
- Excellent analytical, critical-thinking, and problem-solving abilities.
- Strong written and verbal communication skills, with a collaborative mindset.
- Familiarity with accounting principles, financial regulations, and internal controls.
- Experience driving process improvements and automation initiatives.
- Customer service-oriented approach with the ability to manage escalations professionally.
- Ability to prioritize and manage multiple tasks in a fast-paced, ambiguous environment.
- Proactive, organized, and detail-oriented work style.

Preferred Qualifications and Benefits

Zones offers a comprehensive benefits package that includes life insurance, optional health insurance, EOBI, and a voluntary pension scheme aligned with company policy. Employees also enjoy perks such as complimentary meals and access to an on-site gym. The company values diversity and inclusion, providing an equitable workplace free from discrimination. Zones is committed to supporting career growth in a dynamic and collaborative environment for professionals passionate about innovation in IT.

Work Schedule: This position operates from 8 PM to 5 AM Pakistan Standard Time.