Team Lead, Cloud Commerce

Zones is a global leader in providing innovative end-to-end IT solutions, specializing in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. With over 35 years of experience as a Minority Business Enterprise, Zones operates in more than 120 countries and partners with industry leaders such as Microsoft, Apple, Cisco, Lenovo, and Adobe. The company is committed to delivering seamless digital infrastructures that transform business operations, ensuring clients can confidently "Consider IT Done."

Key Responsibilities

- Manage the entire cloud billing process, ensuring accuracy, efficiency, and compliance with relevant standards.
- Oversee the review, reconciliation, and generation of customer invoices using Dynamics 365 Customer Engagement (CE) and Finance and Operations (F&O).
- Monitor outstanding invoices, resolve discrepancies proactively, and support timely order closure.
- Maintain comprehensive knowledge of cloud service vendors, original equipment manufacturers (OEMs), and associated programs.
- Act as the primary contact for cloud and software billing inquiries.
- Collaborate closely with vendor representatives to stay updated on program changes, pricing models, and billing requirements.
- Identify and implement process improvements to streamline billing operations and enhance efficiency.
- Partner with IT and development teams to automate repetitive tasks, reduce manual effort, and minimize errors.
- Establish and promote best practices for billing operations.
- Generate and analyze recurring billing reports, providing actionable insights to management.
- Lead, mentor, and motivate the Cloud Billing team by setting clear goals, offering coaching, and supporting skill development.
- Ensure team members are trained to handle complex billing scenarios effectively.
- Maintain accurate billing records to support internal controls, regulatory compliance, and audit readiness.
- Deliver responsive customer service to internal stakeholders, manage escalations, and resolve billing disputes professionally.
- Foster positive working relationships with Sales, Finance, IT, business leaders, and external partners.
- Collaborate with cross-functional teams to develop long-term billing strategies and forecast billing volumes, revenue, and costs.
- Stay informed on industry trends, cloud service offerings, and billing best practices through continuous learning.
- Maintain at least 90% service-level agreement (SLA) performance and ensure 100% accuracy in assigned deliverables.

Required Qualifications

- Bachelor’s degree preferred; equivalent education, certifications, or relevant work experience will be considered.
- Strong understanding of cloud and software billing processes, programs, and tools, including Dynamics 365 CE and F&O.
- Proven leadership skills with experience in mentoring and motivating teams.
- Excellent analytical, critical-thinking, and problem-solving abilities.
- Strong written and verbal communication skills with the ability to collaborate across functions.
- Familiarity with accounting principles, financial regulations, and internal control requirements.
- Experience in identifying and implementing process improvements and automation.
- Customer service-oriented mindset with the ability to handle escalations professionally.
- Ability to manage multiple priorities effectively in a fast-paced and ambiguous environment.
- Proactive, organized, and detail-oriented work approach.

Preferred Qualifications and Benefits

Zones is committed to creating an inclusive and diverse workplace where every employee is valued. The company offers a comprehensive benefits package including life insurance, optional health insurance, EOBI, and a voluntary pension scheme aligned with company policy. Additional perks include complimentary meals and access to an in-house gym.

Zones is an equal opportunity employer dedicated to maintaining a discrimination-free workplace. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Job Timings: 8 PM to 5 AM PK Time