Team Lead & (CSR) – Custom Packaging

We are seeking a confident and motivated Customer Sales Representative (CSR) to manage our US-based clientele for the Custom Packaging Boxes business. The successful candidate will engage with customers to understand their packaging needs, provide accurate quotations, follow up on leads, and convert prospects into confirmed orders. This role requires excellent communication skills and the ability to maintain strong, long-term customer relationships while coordinating with internal teams to ensure customer satisfaction.

Key Responsibilities

- Handle inbound and outbound calls with US-based customers professionally and efficiently.
- Respond promptly to customer inquiries via calls, emails, WhatsApp, and other communication channels.
- Understand detailed customer requirements related to custom boxes, including packaging types, sizes, materials, printing options, and quantities.
- Provide accurate product information and prepare quotations tailored to customer needs.
- Follow up consistently with potential customers to convert leads into confirmed sales.
- Maintain professional and long-term relationships with customers to encourage repeat business.
- Collaborate closely with design and production teams to ensure customer specifications are met accurately.
- Address customer concerns and provide effective solutions to maintain satisfaction.
- Keep accurate records of all customer interactions and orders using CRM tools.
- Achieve assigned monthly sales and conversion targets to contribute to business growth.

Required Qualifications

- 1–2 years of experience in US sales, customer support, telemarketing, or call center sales is preferred.
- Experience in custom packaging, printing, or box sales is a significant advantage.
- Excellent spoken English with a clear and professional American accent is highly desirable.
- Strong communication, negotiation, and persuasion skills are essential.
- Ability to handle US customers with professionalism and cultural awareness.
- Target-oriented mindset with a confident and proactive personality.
- Basic computer skills and familiarity with Customer Relationship Management (CRM) software.
- Willingness to work onsite and align work hours with US business timings.

Preferred Qualifications and Benefits

- Proven ability in US customer dealing, sales, and lead conversion.
- Strong follow-up skills and customer relationship management capabilities.
- Effective negotiation and problem-solving skills to handle diverse customer issues.
- Competitive monthly salary ranging from Rs150,000 to Rs180,000.
- Work location is onsite, providing direct engagement with the team and customers.

This position offers an excellent opportunity for candidates looking to grow their career in sales within the custom packaging industry, working closely with US clients in a dynamic environment.