Team Lead / Quality Assurance HR Supervisor (Talent Acquisition-Linkedin Recruitment)

JOBS In ISLAMABAD/ RAWALPINDI - JIR

Faisalabad , Pakistan

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Posted 5 hours ago Report Job

We are seeking a dependable and ethical Call Center Team Lead & Quality Assurance Supervisor to manage a six-member team operating across various locations and work arrangements. This role involves overseeing multiple projects while ensuring that team performance, communications, and deliverables align with organizational standards. The ideal candidate will demonstrate integrity, accountability, and confidentiality, acting as an independent checkpoint for quality and performance. The position requires working night shifts from 7:00 PM to 4:00 AM PKT and offers flexibility with onsite, hybrid, or remote work depending on operational needs. The role is based in Faisalabad, Pakistan, with a monthly base salary of PKR 40,000 plus performance-based commissions.

Key Responsibilities

- Monitor daily activities, productivity, attendance, and overall performance of a six-member team working both onsite and remotely.
- Conduct regular quality assurance audits by reviewing call recordings and communication records.
- Oversee official emails, project correspondence, and communication within authorized access limits.
- Track individual and team KPIs, daily progress, targets, and deliverables to ensure goals are met.
- Verify the accuracy of reports, records, and performance updates to maintain data integrity.
- Identify and report discrepancies, policy violations, or misuse of company resources promptly.
- Maintain detailed daily, weekly, and monthly performance reports for management review.
- Ensure compliance with company policies, communication standards, data security, and confidentiality protocols.
- Collaborate with project leads and management to resolve operational challenges and enhance team efficiency.
- Uphold professional discipline and accountability consistently, avoiding favoritism.
- Escalate quality concerns, missed targets, suspicious activities, and operational risks with supporting evidence.

Required Qualifications

- Demonstrated honesty, integrity, responsibility, and strong professional ethics.
- Exceptional attention to detail with the ability to verify information beyond verbal updates.
- Previous experience in call center operations, team supervision, quality assurance, customer support, or recruitment monitoring roles.
- Strong communication, reporting, coordination, and problem-solving skills.
- Comfortable reviewing call recordings, emails, spreadsheets, and digital work records.
- Proficiency in Microsoft Excel or Google Sheets and familiarity with basic reporting tools.
- Ability to manage and coordinate a team working across multiple locations.
- Willingness and ability to work the night shift from 7:00 PM to 4:00 AM.
- Capability to handle confidential information responsibly and work independently with minimal supervision.

Preferred Qualifications and Benefits

- Opportunity to contribute to multiple projects and grow professionally within the organization.
- Performance-based commission structure in addition to a fixed monthly salary.
- Flexible work arrangement options including onsite, hybrid, or remote, based on operational requirements.

Candidates interested in this role should be prepared to demonstrate their experience in call center operations, quality assurance, and team supervision. They should also be comfortable managing remote teams and working night shifts. This position requires a proactive approach to maintaining accurate reporting, confidentiality, and accountability across the team.

If you are ready to take ownership of team performance and operational quality while earning trust through consistent actions and professional judgment, this opportunity offers a rewarding career path with room for growth.