Team Leader

Majid Al Futtaim Holding is a leading developer and operator of shopping malls, retail outlets, communities, and entertainment venues across the Middle East, North Africa, and Central Asia. With a workforce of over 43,000 employees, revenues exceeding US$11 billion, and operations spanning 18 countries, the company manages iconic brands such as Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, and Vox Cinemas. The organization is committed to creating memorable experiences for customers every day.

The Team Leader - Fresh Food (Butchery) position at the Packages Store in Lahore, Pakistan, plays a pivotal role in maintaining high standards of quality, freshness, and product range to attract and retain customers. This role is responsible for achieving sales targets while ensuring exceptional customer service within the fresh food section. The Team Leader will oversee daily operations, manage stock and merchandising, and lead a team to deliver outstanding results aligned with the company’s commercial objectives.

Key Responsibilities

- Monitor competitor activities including pricing, product range, and promotions to maintain a competitive edge within the store’s catchment area.
- Ensure strict compliance with commercial pricing policies and optimize departmental profitability through effective resource utilization.
- Oversee product assortment, negotiate supplier promotions, and maintain a competitive product offering that meets customer expectations.
- Manage stock control by monitoring stock value and availability, preventing out-of-stock situations, and coordinating orders and deliveries.
- Implement initiatives to reduce waste and stock shrinkage while maintaining appropriate stock levels and operational efficiency.
- Ensure proper product displays, adherence to planograms, visibility of new products, and accurate pricing throughout the department.
- Monitor merchandisers’ attendance and performance, enforce operational standards, and support the team in delivering excellent customer service.
- Maintain compliance with health, safety, security, and hygiene standards, safeguard company knowledge, and effectively address customer queries and concerns.

Required Qualifications

- Minimum of 5 years of relevant experience, preferably in a retail operations supervisory role.
- Strong organizational and coordination skills with high attention to detail and accuracy.
- Excellent analytical and problem-solving abilities.

Preferred Qualifications and Benefits

Majid Al Futtaim offers a dynamic and inclusive work environment where employees are encouraged to thrive and contribute to the company’s mission of creating great moments. With over 27 years of regional leadership, the company fosters a culture of positivity and collaboration among more than 45,000 diverse and talented colleagues. Employees benefit from working in a supportive atmosphere guided by a strong leadership model, with opportunities to grow professionally while being part of a respected market leader.

This role provides an excellent opportunity for individuals passionate about retail operations and customer service to join a reputable organization committed to excellence and innovation.