Team Leader

M&P Express Logistics, established in 1986, is a prominent logistics and courier company in Pakistan. With a workforce exceeding 3,400 employees, including over 1,400 couriers, the company operates across more than 1,600 locations nationwide and serves 210 international destinations. Handling millions of deliveries annually, M&P has built a strong infrastructure comprising over 750 courier centers and more than 325 owned or rented facilities. The company supports a diverse client base of over 10,000 corporate customers and is recognized as Pakistan’s first Authorized Ship Center under the FedEx FASC Program, providing access to international shipping solutions and maintaining global service standards.

The Team Leader position at M&P Express Logistics is a full-time, on-site role based in Lahore. This role involves managing daily operations for a designated team, including organizing delivery schedules, assigning tasks, and monitoring team performance to ensure timely and accurate service delivery. The Team Leader supervises team members, addresses operational challenges, coordinates with other departments, and upholds high customer satisfaction levels. Additionally, the role requires tracking key performance indicators, preparing routine reports, supporting continuous improvement efforts, and ensuring compliance with company policies and safety regulations.

Key Responsibilities
- Oversee day-to-day team operations, including scheduling and task allocation to meet delivery targets.
- Monitor team performance and provide guidance to ensure service quality and efficiency.
- Resolve operational issues promptly to minimize disruptions and maintain workflow.
- Coordinate with internal departments to streamline processes and enhance communication.
- Maintain high standards of customer service and address client concerns effectively.
- Track and analyze key performance indicators to identify areas for improvement.
- Prepare basic operational reports and assist in continuous improvement initiatives.
- Ensure adherence to company policies, safety standards, and regulatory requirements.

Required Qualifications
- Strong leadership and team management skills, with the ability to motivate and develop team members.
- Proven operational and organizational capabilities, including workload planning and task prioritization.
- Effective communication and interpersonal skills to collaborate with internal teams and engage customers professionally.
- Sound problem-solving and decision-making abilities to analyze issues quickly and implement practical solutions.
- Basic proficiency in data handling and reporting, with familiarity in common office and logistics software.
- Relevant diploma or bachelor’s degree in Business, Management, Supply Chain, or a related field, or equivalent practical experience.
- Prior experience in logistics, courier services, or related operational roles is highly desirable.
- Ability to work on-site in Lahore and adapt to a fast-paced, dynamic work environment. Flexibility to work during standard business hours with occasional adjustments as needed.

Preferred Qualifications and Benefits
Candidates with hands-on experience in delivery processes and customer service standards will be preferred. The company offers a competitive salary aligned with market standards, along with additional benefits including Provident Fund, Medical coverage, and Life Insurance.

This role provides an excellent opportunity for individuals seeking to advance their career in logistics management within a reputable and growing organization.