This role requires a proactive individual who is well-versed in the company’s products and services. The candidate will play a crucial part in identifying opportunities to expand and enhance the range of services offered to clients. Building and maintaining strong customer relationships through exceptional service is essential. The position involves educating customers about the benefits of the services, managing customer accounts, and addressing any complaints with appropriate support. Additionally, the role includes developing new client relationships to drive business growth and leading a sales team to consistently meet daily targets.
Key Responsibilities
- Demonstrate comprehensive knowledge of the company’s products and services to effectively support clients.
- Identify and pursue opportunities to improve and expand service offerings.
- Educate customers on the features and benefits of available services to enhance their experience.
- Maintain excellent client relationships by delivering superior customer service.
- Open and manage customer accounts by accurately recording and updating account information.
- Collaborate with management to resolve customer complaints promptly and satisfactorily.
- Develop new business by establishing relationships with potential clients.
- Lead, mentor, and manage the sales team to achieve daily sales targets and overall business objectives.
Required Qualifications
- Strong understanding of sales processes and customer service principles.
- Proven ability to build and maintain client relationships.
- Experience in managing and motivating a sales team.
- Excellent communication and interpersonal skills.
- Ability to handle customer complaints professionally and effectively.
- Detail-oriented with strong organizational skills for managing account information.
Preferred Qualifications and Benefits
- Previous experience in a similar sales or client management role is advantageous.
- Opportunity to work in-person, fostering direct client interaction and team collaboration.
- Competitive monthly salary ranging from Rs50,000 to Rs100,000, commensurate with experience and performance.
This position offers a dynamic work environment where the candidate can contribute to business growth while developing leadership skills within the sales team.