Travel Sales Call Agent

As a Travel Sales Call Agent at Tech Advisors, you will use various travel booking systems including Amadeus GDS, Sabre GDS, and Galileo Booking System to assist customers in planning and booking their travel itineraries. You will manage ticketing and reservations with accuracy and efficiency, applying your knowledge of fare quote management and pricing strategies to optimize revenue. This position also demands proficiency in upselling and cross-selling to enhance customer satisfaction and business growth. Your role encompasses managing multiple tasks simultaneously in a fast-paced setting and performing follow-up sales activities to ensure strong client relationships. Being part of an office-based afternoon/evening shift, you will thrive under a commission-based compensation plan, contributing to the companys expansion and success in the travel sector.
Responsibilities

Engage with customers via telephone to provide travel-related information, booking assistance, and ticketing services.
Utilize travel booking systems such as Amadeus GDS, Sabre GDS, and Galileo Booking System to efficiently manage reservations and ticket issuance.
Manage fare quote calculations and pricing accurately to provide competitive and transparent travel options.
Apply effective sales techniques and objection-handling skills to convert leads into confirmed bookings.
Conduct upselling and cross-selling activities to maximize revenue and improve customer journey experience.
Maintain proactive communication with clients through lead and sales follow-up to build and sustain customer relationships.
Handle multiple tasks simultaneously, including sales pipeline management, multitasking, and documentation with attention to detail.
Lead, motivate, and support a team of 15 agents to achieve team sales targets and enhance performance quality.
Monitor team activities, provide training and feedback, and ensure adherence to company policies and customer service standards.
Work collaboratively with management to develop strategies and initiatives to improve sales results and operational efficiency.
Ensure compliance with companys basic salary plus commission structure and adherence to shift timings in the office environment.