Posted Mar 19, 2024 167 views
We are seeking a dynamic and engaging Social Media Manager to join our team. This role requires an individual who is not only adept at creating compelling content and managing multiple social media platforms but also possesses excellent conversational skills in English to handle client calls effectively. The ideal candidate will be the voice of our brand, engaging with our audience online and offline to enhance our brand presence and customer satisfaction. This position operates on a non-traditional work schedule from 6 PM to 3 AM, accommodating different time zones and ensuring our social media presence remains vibrant around the clock.
Key Responsibilities:
- Develop and implement social media strategy to increase our brand visibility and engagement across all platforms.
- Create, curate, and manage all published content (images, video, and written) to align with our brand's voice and goals.
- Monitor, listen, and respond to users in a "Social" way while cultivating leads and sales.
- Conduct online advocacy and open streams for cross-promotions.
- Develop and expand community and influencer outreach efforts.
- Oversee design (i.e., Facebook Timeline cover, profile pictures, thumbnails, ads, landing pages, Twitter profile, and blog).
- Analyze key metrics and tweak strategy as needed.
- Compile reports showcasing ROI and campaign performance.
- Take customer service calls, providing information, addressing concerns, and ensuring overall satisfaction.
- Engage in meaningful conversations with clients and stakeholders, maintaining professionalism and poise.
Job Timings:
Shift: 6 PM to 3 AM. Candidates must be willing to work during these hours to cater to our global audience and client base.
Education and Experience:
- Minimum education requirement: A'Levels or Intermediate.
- Proven working experience in social media marketing or as a digital media specialist.
- Excellent writing, editing (photo/video/text), presentation, and communication skills.
- Demonstrable social networking experience and social analytics tools knowledge.
- Adequate knowledge of web design, web development, CRO, and SEO is a plus.
- Experience with taking calls and managing customer service inquiries professionally.
Skills:
- Strong interpersonal and conversational skills in English.
- Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationships.
- Tech-savvy with an understanding of social media platforms and their respective participants (Facebook, Twitter, Instagram, YouTube, Pinterest, etc.) and how they can be deployed in different scenarios.
- Ability to multitask and manage time efficiently.
- Strong problem-solving skills and the ability to think creatively.
What We Offer:
- A vibrant and inclusive work environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits package, adjusted for late hours.
We look forward to discovering how you can contribute to our team and help us grow our brand and customer satisfaction through your unique skills and enthusiasm.
Job Details
Tech Carve
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