We are looking for a Call Center/live chat Representative that will work on a UK-based furniture selling campaign. The call center Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
1ST SHIFT: 12 PM-09 PM
2ND SHIFT:03 PM-12 AM
3RD SHIFT: 05 PM-02 AM/06 PM-03 AM
The candidate should be flexible to work in a rotating shift
it's a 9 hours working shift
1st month is the probation period with fix salary of PKR 20,000/-
Health insurance (employee with immediate family)
Commuting credit reimbursement (in case of bad weather)
The role offered by the company entails:
Excellent selling, communication, and negotiation skills.
Prioritizing, time management, and organizational skills.
Should be target-oriented, hard-working, and punctual.
Applicants should preferably have previous Telesales experience.
Fresh candidates with good communication skills are also encouraged to apply.
Strong phone contact handling skills and active listening
Duties and responsibilities
The job includes answering inbound calls, taking orders, advertising the content, responding to inquiries, and live chat inquiries as needed.
Obtains client information by answering telephone calls; live chat support; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.
we are dealing in an inbound call centre