Customer Support Representative

Tech Choices Verified

Multiple Cities, Pakistan

Posted Sep 06, 2021 151 views

PKR. 20,000 - 35,000/Month

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Job Description

We are looking for a Call Center/live chat Representative that will work on a UK-based furniture Selling campaign.

  • Call center Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer might face with accuracy and efficiency.
  • The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Timing:

  • 1ST SHIFT: 12 PM-09 PM
  • 2ND SHIFT:03 PM-12 AM
  • 3RD SHIFT: 05 PM-02 AM
  • Candidate should be flexible to work in rotating shift
  • it's a 9 hours working shift

The role offered by the company entails:

  • Excellent selling, communication and negotiation skills.
  • Prioritizing, time management and organizational skills.
  • Should be target oriented, hardworking and punctual.
  • Applicants should preferably have previous Telesales experience.
  • Fresh candidates with good communication skills are also encouraged to apply.
  • Strong phone contact handling skills and active listening

Duties and responsibilities

  • answering inbound calls, taking orders, advertising the content, responding to inquiries, and live chat inquiries as needed.
  • Obtains client information by answering telephone calls; live chat support; interviewing clients; verifying information.
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Generating sales leads that develop into new customers
  • Provide accurate, valid and complete information by using the right methods/tools
  • Establishes policies by entering client information; confirming pricing.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Assist with placement of orders, refunds, or exchanges
  • Inform customer of deals and promotions Handle changes in policies or renewal

Job Type: Full-time

  • Salary: Rs25,000.00 - Rs50,000.00 per month
  • COVID-19 considerations:Yes. Those people can apply for this job who have been vaccinated. Or taken 1 dose of vaccine.

Job Details

Industry:
Total Positions:
35+ Posts
Job Shift:
Rotating
Job Type:
Job Location:
Gender:
No Preference
Education:
Matriculation/O-Level only
Career Level:
Experienced Professional
Experience:
Fresh - 1 Year
Apply Before:
Oct 05, 2021
Posting Date:
Sep 06, 2021
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Tech Choices

Call Center · 11-50 employees - Islamabad, Rawalpindi

we are dealing in an inbound call centre

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