Customer Support Representative

Tech Choices Verified

Multiple Cities, Pakistan

Posted Sep 06, 2021 151 views

PKR. 20,000 - 35,000/Month

Apply For This Job


Job Description

We are looking for a Call Center/live chat Representative that will work on a UK-based furniture Selling campaign.

  • Call center Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer might face with accuracy and efficiency.
  • The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.


  • 1ST SHIFT: 12 PM-09 PM
  • 2ND SHIFT:03 PM-12 AM
  • 3RD SHIFT: 05 PM-02 AM
  • Candidate should be flexible to work in rotating shift
  • it's a 9 hours working shift

The role offered by the company entails:

  • Excellent selling, communication and negotiation skills.
  • Prioritizing, time management and organizational skills.
  • Should be target oriented, hardworking and punctual.
  • Applicants should preferably have previous Telesales experience.
  • Fresh candidates with good communication skills are also encouraged to apply.
  • Strong phone contact handling skills and active listening

Duties and responsibilities

  • answering inbound calls, taking orders, advertising the content, responding to inquiries, and live chat inquiries as needed.
  • Obtains client information by answering telephone calls; live chat support; interviewing clients; verifying information.
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Generating sales leads that develop into new customers
  • Provide accurate, valid and complete information by using the right methods/tools
  • Establishes policies by entering client information; confirming pricing.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Assist with placement of orders, refunds, or exchanges
  • Inform customer of deals and promotions Handle changes in policies or renewal

Job Type: Full-time

  • Salary: Rs25,000.00 - Rs50,000.00 per month
  • COVID-19 considerations:Yes. Those people can apply for this job who have been vaccinated. Or taken 1 dose of vaccine.

Job Details

Total Positions:
35+ Posts
Job Shift:
Job Type:
Job Location:
No Preference
Matriculation/O-Level only
Career Level:
Experienced Professional
Fresh - 1 Year
Apply Before:
Oct 05, 2021
Posting Date:
Sep 06, 2021
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Tech Choices

Call Center · 11-50 employees - Islamabad, Rawalpindi

we are dealing in an inbound call centre

Similar Job Titles

Customer Support Representative - Spanish

SDS IT, Islamabad, Pakistan
Posted Oct 21, 2021

Customer Support Representative

GCS Private Limited, Karachi, Pakistan
Posted Oct 22, 2021

Customer Support Representative

Hardstone Enterprises, Lahore, Pakistan
Posted Oct 22, 2021

Customer Support Representative - CSR

Your Cloud Solutions, Multiple Cities, Pakistan
Posted Oct 18, 2021
View All