Apply For This Job

Close

Job Description

  1. Working from home/Pakistan for a company in the UK.
  2. Pay rise, year on year in accordance to meeting company’s financial objectives.
  3. Minimum 3 years of experience for the position.

Must be able to speak, read and write excellent English

An eCommerce subscription-based Tech Service provider is looking for a customer service executive to handle online contact via email and chat from company customers. We are looking for confident and service driven Customer Service Representatives with a professional attitude to resolve matters related to all inbound queries, complaints and support.

Essential important responsibilities

Must be able to work independently.

  1. Be able to liaise with company HQ and team members in the UK.
  2. Respond online via email/online website chat/social media interactions to resolve all queries related to product offerings and processes involved.
  3. Analyse customer interactions in form of reports to identify areas of improvements and further development.
  4. Take ownership of resolving matters with customers by asking appropriate colleagues and ensuring proper follow-ups.
  5. Standardize response management by creating frequently used templates and updating them when required
  6. Respond to all incoming emails
  7. ability to ascertain the reason for online contact by customer.
  8. Customer orientation and able to handle large volume of online contact
  9. Excellent communication
  10. Ability to multi-task, prioritize and manage time effectively.
  11. Hands-on knowledge of Office tools like, outlook email, Excel, word etc.
  12. Ability to manage the company’s official social media pages, Facebook, YouTube, Instagram, Twitter.
  13. Excellent written communication skills

Company Benefits

  1. Monday – Friday Working hours between 1pm – 9pm (as We are based within the UK the time difference is 4 hours)
  2. Pay rise, year on year in accordance to meeting company’s financial objectives.
  3. Working from Home/Pakistan for a company in the UK.
  4. Flexible lunch times.
  5. 23 working day holidays per year (inc Pakistan holidays)

Skills

Social Media Communications, Problem Solving, MS Office, Customer Care, Multitasking Skills, excellent English, customer service, decision making skills, excellent communication skills

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Aug 24, 2019
Posting Date:
Aug 05, 2019
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Tech R

Services · 1-10 employees -

eCommerce subscription-based Tech Service provider

Similar Job Titles

Customer Service Officer

Habib Bank Limited, Multiple Cities, Pakistan
Posted Aug 19, 2019

Customer Service Executive

Bini Telecom PVT, Rawalpindi, Pakistan
Posted Jul 23, 2019

Customer Service Executive

LDP Logistics Inc, Karachi, Pakistan
Posted Aug 01, 2019

Customer Service Executive - Spectrum

Pinnacle, Karachi, Pakistan
Posted Jul 22, 2019
View All