Technical Business Analyst

We are seeking a skilled Business Analyst to join our team and play a pivotal role in bridging the gap between business needs and technology solutions. The ideal candidate will work closely with business leaders, product owners, project managers, and technical teams to identify opportunities for improvement and ensure successful project delivery. This role requires a detail-oriented professional who can gather and analyze requirements, map processes, and support various phases of the project lifecycle to enhance operational efficiency and customer satisfaction.

Key Responsibilities

- Collaborate with stakeholders across business and technology teams to identify business needs, objectives, and areas for improvement.
- Elicit, analyze, document, and validate both functional and non-functional requirements using interviews, workshops, process reviews, and data analysis.
- Translate business requirements into clear user stories, use cases, workflows, acceptance criteria, and solution specifications.
- Map current-state and future-state processes, identify gaps, and recommend practical solutions that improve efficiency, quality, and customer outcomes.
- Act as a liaison between business and technical teams to ensure a shared understanding of project scope, priorities, dependencies, and expected outcomes.
- Support solution design, testing, implementation, and change management activities throughout the project lifecycle.
- Develop test scenarios, coordinate user acceptance testing, track defects, and verify that delivered solutions meet approved requirements.
- Analyze business and operational data to identify trends and prepare reports, dashboards, and presentations to support decision-making.
- Maintain requirements traceability, process documentation, decision logs, and other project artifacts.
- Identify project risks, issues, and impacts, and communicate recommendations clearly to stakeholders.
- Facilitate meetings and workshops, document decisions and action items, and follow up with accountable owners.
- Promote continuous improvement by supporting consistent business analysis standards, tools, and best practices.

Required Qualifications

- Bachelor’s degree in Business Administration, Information Systems, Computer Science, Finance, or a related field.
- Minimum of 5 years of professional experience as a Business Analyst or in a similar business analysis role.
- Proven experience in gathering requirements, process mapping, conducting gap analyses, and supporting technology or business transformation initiatives.
- Strong knowledge of business analysis methodologies, software development life cycle (SDLC) practices, and Agile or hybrid delivery approaches.
- Proficiency with requirements and collaboration tools such as Jira, Confluence, Microsoft Visio, or equivalent platforms.
- Excellent analytical skills with the ability to interpret data, evaluate options, and develop evidence-based recommendations.
- Strong written and verbal communication skills, capable of explaining complex concepts to both technical and non-technical audiences.
- Demonstrated facilitation, stakeholder management, documentation, and problem-solving skills.
- Ability to manage multiple priorities, work independently, and collaborate effectively within cross-functional teams.

Preferred Qualifications and Benefits

Certification such as CBAP, CCBA, PMI-PBA, or Agile credentials is considered an asset and will be advantageous for candidates seeking to demonstrate advanced expertise in business analysis.

This position offers the opportunity to contribute to impactful projects within a dynamic environment, working alongside experienced professionals committed to continuous improvement and innovation.